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Launch your consulting journey with West Monroe

West Monroe is seeking entry-level Consultants to join our Customer Strategy & Platforms team within our Technology and Experience (TechEx) Practice. As a Consultant, you will work directly with clients across various industries, focusing on business process, operations, and technology platforms like Salesforce, ServiceNow, and NetSuite to enhance their sales, marketing, customer service, eCommerce, order management, operations, and accounting functions.

As a Consultant, you will gain hands-on experience in areas such as strategy development, business process design, financial modeling, technology configuration and implementation, preparing you to make a meaningful impact on our clients’ marketing, sales, service, operations, and accounting teams.

Primary Responsibilities

Develop and deliver business and technology solutions across Marketing, Sales, Customer Service, Accounting, and Operations functions

Partner with client stakeholders to gather business requirements, document desired outcomes, and translate business needs into actionable solution designs

Conduct market research, business analysis, and data analysis to identify trends, evaluate opportunities, and support strategic recommendations

Participate in strategy and process design workshops to define current state and future state business processes, key performance indicators (KPIs), and guiding principles

Analyze, redesign, and document operational workflows to improve efficiency, user experience, and business performance

Assist in the configuration, customization, and implementation of enterprise platforms, including ServiceNow (ITSM, CSM, and FSO), Salesforce, and NetSuite

Support the design and configuration of workflows, forms, automations, and basic scripting within ServiceNow, NetSuite, and Salesforce while translating business requirements into technical solutions

Collaborate with developers, business analysts, architects, and client stakeholders throughout project delivery

Create business requirements, user stories, solution design documentation, process maps, and user guides

Perform system testing, debugging, quality assurance, unit testing, and user acceptance testing (UAT) to ensure high-quality implementations

Support deployment activities, post implementation enhancements, and end user adoption by creating training materials and facilitating knowledge transfer

Assist with financial modeling and business case development to evaluate strategic initiatives and align technology investments with business objectives

Maintain project documentation and contribute to continuous improvement efforts across client engagements

Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs

Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes

What You’ll Bring to the Team

Sharp analytical thinking and an interest in solving complex problems

Effective written and verbal communication skills

A collaborative mindset and enthusiasm for working as part of a team

Ability to stay organized and manage priorities in a dynamic environment

Demonstrated leadership through academics, extracurricular activities, or prior work experience

Curiosity about emerging technologies, including AI, and a passion for continuous learning and innovation

Required Qualifications

Bachelor’s degree in progress, with an expected graduation date between December 2026 and August 2027. Candidates must currently be on track to graduate within this window. The graduation date will be verified.