# Senior ServiceNow Developer - SecOps/OT at West Monroe

> United States · Senior · Security · open. Source: https://alderhq.app/jobs/greenhouse%3Awestmonroe4%3A6237863004 (read 2026-11-13).

## Facts (observed)

- Company: [West Monroe](https://alderhq.app/companies/west-monroe)
- Location text: Chicago; Dallas; Los Angeles; New York; San Francisco; Seattle; Chicago
- Where it can be done from (inferred): United States (evidence: "Location: Chicago; Dallas; Los Angeles; New York; San Francisco; Seattle; Chicago")
- Posted: 2026-10-28 (15 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://westmonroe.com/careers/job-details-experienced-professionals?gh_jid=6237863004
- Skills listed (inferred): JavaScript

## Pay and sponsorship

- Posted pay: $128k–$150k per year (from the listing's pay field)
- Market band for similar posted roles (Chicago, n 7): p25 $139k, median $145k, p75 $173k

## Description (the employer's text)

Are you ready to make an impact?

West Monroe is seeking a Senior ServiceNow Developer to help clients modernize Security Operations (SecOps) and Operational Technology (OT) workflows on the ServiceNow platform. This role will serve as a technical leader on complex engagements, defining scalable ServiceNow architectures and delivering solutions through hands-on implementation. Candidates should bring deep implementation experience in either Security Operations or Operational Technology - experience across both is highly valued. You will partner with industry and functional domain experts as well as relevant client stakeholders to deliver outcomes-focused solutions for our clients.

### What You Will Do

- Lead ServiceNow Security Operations and Operational Technology development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
- Design and configure Security Operations solutions such as Security Incident Response, Threat Intelligence, Vulnerability Response, Unified Security Exposure Management, Security Posture Control, or Configuration Compliance.
- Integrate vulnerability scanners, SIEM and SOAR platforms, and other enterprise systems using Service Graph Connectors, IntegrationHub, and certified integrations where applicable.
- Design and configure Operational Technology Manager, OT Vulnerability Response, OT Incident Management, Industrial Workspace, and related OT workflows.
- Model OT devices, sites, equipment and production-process context, configuration items, and relationships using CMDB/CSDM patterns that support asset criticality, reporting, and remediation prioritization.
- Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
- Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive management of delivery risks.
- Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support high-quality client outcomes while applying sound judgment to validate outputs.
- Mentor developers and consultants while building ServiceNow SecOps and OT technical capabilities across the practice.
- Stay current on ServiceNow platform capabilities and contribute expertise to internal knowledge sharing, recruiting, and thought leadership.
### What You Will Bring

### Required Experience

- 4+ years of experience developing and configuring solutions on the ServiceNow platform.
- Deep hands-on implementation experience in at least one specialty: (a) ServiceNow Security Operations, including Security Incident Response, Vulnerability Response, Threat Intellignce or (b) ServiceNow Operation Technology, including Operational Technology Manager/Data Modelling, OT Vulnerability Response, or OT Incident Management.
- Working familiarity with the adjacent Security Operations or Operational Technology domain and the ability to collaborate effectively with specialists across security, IT operations, and industrial operations.
- Experience with CMDB configuration items and relationships, asset or CI data imports, reconciliation, CSDM concepts, and data-quality considerations that affect prioritization and workflow outcomes.
- Experience designing integrations using IntegrationHub, REST/SOAP APIs, ETL, Service Graph Connectors, or related ServiceNow integration patterns.
- Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
- Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
- Ability to travel 25 to 50% and to work permanently in the United States without sponsorship.
- A commitment to inclusion and diversity, and openness to new ideas and perspectives.
### Preferred Experience

- Hands-on ServiceNow delivery experience across both SecOps and OT, particularly where vulnerability or incident workflows cross IT and industrial environments.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Awestmonroe4%3A6237863004 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.