# Customer Service Consultant at Weploy

> Australia · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aweploy%3A8815918002 (read 2026-11-04).

## Facts (observed)

- Company: [Weploy](https://alderhq.app/companies/weploy)
- Location text: Sydney; Sydney
- Where it can be done from (inferred): Australia (evidence: "Location: Sydney; Sydney")
- Posted: 2026-09-17 (48 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/weploy/jobs/8815918002

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Sydney, n 12): p25 AUD 125k, median AUD 151k, p75 AUD 323k

## Description (the employer's text)

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### Customer Service Consultant

### Be Part of a Supportive Team & Make a Real Difference in People's Lives!

Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters.

### Why You'll Love This Role

- Permanent position with real career growth – Join a genuinely supportive company that values and develops its people.
- No sales pressure – Focus purely on helping customers with their existing life insurance policies and claims.
- Competitive salary – $71K base + super
- Fantastic location – Work in Sydney CBD, directly across from Town Hall station.
- Customer-centric culture – Be part of a loving, supportive environment that celebrates team wins and individual milestones.
- Coaching-focused leadership – Work under the Head of Client Services, who is committed to your development and success.
### What You'll Be Doing

- Handling inbound customer calls and emails with urgency, empathy, and professionalism.
- Answering policy questions and helping customers feel confident about their life insurance decisions.
- Supporting customers through difficult conversations with compassion – including those who have lost loved ones.
- Providing accurate, helpful information while following clear scripted conversations.
- Keeping detailed records of customer interactions to ensure continuity of care.
- Working towards team KPIs including answering 90% of calls within 20 seconds.
- Participating in ongoing training to stay across products and compliance standards.
- Contributing to the company's supportive team culture where everyone is valued.
### What We're Looking For

- Genuine passion for customer service – You find fulfilment in helping people during important moments.
- Clear English communication skills – You can articulate complex information clearly and effectively.
- Emotional resilience – You can handle sensitive, emotionally challenging conversations with grace and empathy.
- Contact centre experience highly desirable – Phone-based customer service background is a strong advantage.
- Australian resident with valid work rights – Visa holders cannot be considered at this time.
- A team player – You thrive in collaborative environments and want to be part of a tight-knit, supportive culture.
Important Note: Life insurance experience is beneficial but not essential – we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging.

### The Details

- Start date: ASAP
- Pay: $71,000 base + super
- Training: up to 4 weeks of incredible training
- Working Hours: Monday–Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts)
- Work Arrangement: On site to begin with and then moving to hybrid (1 day WFH)
Join an Australian life insurance company with a genuinely supportive culture built on family values and community involvement. We're not just colleagues – we're a team that cares about each other.

### Join us for

- Monday and Wednesday 10am company-wide huddles – Stay connected with leadership and the broader team
- Regular team celebrations – Lunches, EOFY parties, birthday celebrations, and team activities
- Comprehensive employee benefits – Access to Sonder EAP for you, friends, and family; easy access to nurses for health support; novated lease options
- Leadership that cares – Work with the team who have built strong, lasting relationships and genuinely invest in their people
- A culture of recognition – Your contributions are noticed, valued, and celebrated
### Ready to Make a Difference?

If you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented environment, we'd love to hear from you!

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aweploy%3A8815918002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.