About Waymark

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery.

Our Values

At Waymark, our values are the foundation of how we work, grow, and support one another:

Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
Experiment to Improve: We use data to inform decisions and continuously assess our performance.
Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.

About this role

The Partner Success team is the face of Waymark with MCO and provider partners. This team builds relationships with stakeholders across our partners and is responsible for partner retention, growth and strategic account management. Partner Success forms a deep understanding of our partners’ needs and collaborates with teams across Waymark to ensure we meet these needs.

Reporting to the VP of Partner Success, the Partner Success Principal is the primary account lead for a portfolio of MCO and provider partnerships to include up to 4-6 large accounts. This role independently owns the day-to-day and strategic management of assigned accounts, including senior stakeholder relationships, account plans, partner performance, escalations, and the coordination of solutions that advance partner outcomes, retention, and growth.

Alongside direct account ownership, this role leads Partner Success operational improvements and complex, cross-market initiatives. Success requires deep understanding of Medicaid-focused healthcare delivery and partner priorities, sophisticated analysis of performance and contractual requirements, and the ability to influence Clinical, Market Operations, Data/Analytics, Product, and other teams without direct authority.

Responsibilities

Account Leadership: Serve as the primary Waymark relationship owner and accountable account lead for assigned MCO and provider partners to include up to 4-6 large accounts. Build and sustain trusted relationships with senior partner stakeholders; set meeting agendas, drive decisions, resolve issues, and deliver on commitments. Lead day-to-day account activities (data, payment, reporting, updates). Support contract renewal discussions in partnership with BD. Own routine account decisions independently and appropriately escalate high-stakes risks or decisions requiring executive sponsorship.
Account Strategy, Performance, Retention & Growth: Develop, own, and execute account plans aligned with partner priorities and contractual objectives. Analyze utilization, quality, operational, and other relevant performance indicators to proactively identify risks, root causes, and opportunities; establish and drive mitigation or improvement plans with accountable internal owners. Surface and drive forward strategic opportunities to strengthen retention, partnership value, and potential growth.
New Market Partner Launch: Own the partner-facing account management workstream for assigned new market launches, focusing on governance, stakeholder management and relationship building. Work closely with implementation, market operations, clinical, data, and partnership teams; anticipate cross-functional risks and establish a sustainable post-launch relationship and performance cadence.
Joint Operating Committees & Executive Communications: Own the planning and execution of partner governance forums, including JOCs, for assigned accounts. Independently synthesize nuanced performance, operational, and contractual information into clear, executive-ready narratives, recommendations, and decisions. Present findings, navigate difficult partner conversations, secure alignment on next steps, and ensure follow-through on commitments.