# Driver Support Agent at Via

> United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Avia%3A8926801002 (read 2026-11-13).

## Facts (observed)

- Company: [Via](https://alderhq.app/companies/via)
- Location text: Dallas-Fort Worth, TX; Dallas; Fort Worth
- Where it can be done from (inferred): United States (evidence: "Location: Dallas-Fort Worth, TX; Dallas; Fort Worth")
- Posted: 2026-11-02 (10 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/via/jobs/8926801002

## Pay and sponsorship

- Posted pay: $42k–$46k per year (from the description)
- Market band for similar posted roles (Dallas, n 572): p25 $52k, median $78k, p75 $122k

## Description (the employer's text)

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Driver Support Agent, you will focus on supporting prospective drivers across all North America markets throughout their onboarding journey. You will play a crucial role in guiding drivers through compliance steps, conducting helpful outreach, and resolving onboarding roadblocks to ensure a smooth, welcoming experience.

\*\*This is a full-time, in-person position requiring availability Monday through Friday, 9:00 AM to 5:00 PM.\*\*

### What You’ll Do

- Follow up with driver applicants across all North America markets to offer support and guide them through their application
- Assist prospective drivers with required compliance steps, background checks, and documentation requirements
- Troubleshoot applicant inquiries and resolve friction points throughout the onboarding process
- Conduct proactive outreach to candidates needing additional support or follow-up
- Identify and escalate complex compliance or technical issues to appropriate internal teams
### Who You Are

- Tech-savvy; strong computer and technical skills, including experience with numerous software programs and the more standard Microsoft Office and Google Suite. CRM tools like Salesforce are a plus!
- Strong mental acuity and analytical problem-solving skills
- A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks
- Skilled in prioritizing and strong delegation skills to optimize team performance
- Able to manage multiple priorities simultaneously while maintaining accuracy and focus
- A clear communicator with excellent reading comprehension and writing skills
- Customer-service oriented; able to de-escalate situations and bring down the temperature with escalated stakeholders
- Calm, cool, and collected—able to stay even-keeled during urgent or high-pressure issues
- A well-rounded team player who takes ownership of (and pride in) your work
- Ownership-driven: you take charge of ongoing issues and manage them through to resolution
- Comfortable with ambiguity; able to create solutions even when no SOP exists
- Demonstrated leadership with strong prioritization skills
- An action-oriented executor: you take initiative to solve problems and get the job done
### Compensation and Benefits

- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $20-$22 / hour
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Avia%3A8926801002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.