# Field Operations Manager at Via

> United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Avia%3A7875762002 (read 2026-11-09).

## Facts (observed)

- Company: [Via](https://alderhq.app/companies/via)
- Location text: Silicon Valley, Cupertino, Palo Alto, San Jose, East Bay; Cupertino; Palo Alto; San Jose
- Where it can be done from (inferred): United States (evidence: "Location: Silicon Valley, Cupertino, Palo Alto, San Jose, East Bay; Cupertino; Palo Alto;")
- Posted: 2025-02-21 (626 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/via/jobs/7875762002

## Pay and sponsorship

- Posted pay: $70k–$75k per year (from the description)
- Market band for similar posted roles (SF Bay Area, n 1357): p25 $143k, median $175k, p75 $208k

## Description (the employer's text)

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

\*\*This is a fully in-person position with the expectation that you will be onsite 4-5 days per week\*\*

### What You’ll Do

- Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
- Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
- Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
- Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
- Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.
### Who You Are

is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

\*\*This is a fully in-person position with the expectation that you will be onsite 5 days per week\*\*

### What You’ll Do

- Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
- Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
- Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
- Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
- Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.
### Who You Are

- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
- Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
- Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
- Mission driven, motivated by expanding access to transportation and improving how communities move.
- Based in the Bay Area area, ready to be onsite 4–5 days a week.
### Compensation and Benefits

- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $70,000-$75,000
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Avia%3A7875762002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.