Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.

We are seeking an experienced Director of Customer Success to lead and execute strategies that drive customer value, retention, adoption, and long-term growth across Veracode’s customer base. This leader will be responsible for building and developing a high-performing Customer Success organization, establishing strategic customer partnerships, and ensuring customers realize measurable business outcomes through their investment in Veracode’s solutions and services.

The ideal candidate is a strategic, data-driven leader with a proven track record of leading Customer Success teams in a high-growth technology or SaaS environment. This individual will combine strong business acumen with operational discipline, executive presence, and a customer-first mindset to strengthen relationships, proactively mitigate risk, improve customer health, and drive sustainable revenue retention and expansion.

As a key member of the Customer Success leadership team, the Director will partner closely with Sales, Renewals, Product, and other cross-functional leaders to align customer strategies with business objectives, influence the broader customer experience, and help shape the future of Customer Success at Veracode.

Job Responsibilities

Lead Customer Success Strategy: Develop and execute a comprehensive Customer Success strategy aligned with company objectives, driving customer adoption, measurable business outcomes, retention, and sustainable account growth across the assigned region or customer segment.
Drive Retention and Revenue Growth: Establish and own strategies to improve gross revenue retention, reduce churn, identify expansion opportunities, and strengthen the overall health and long-term value of the customer portfolio.
Build and Develop High-Performing Teams: Lead, coach, and develop Customer Success managers and team leaders, establishing clear performance expectations, accountability, and development plans that build organizational capability and leadership depth.
Establish Executive Customer Partnerships: Build trusted relationships with senior customer stakeholders and executives, serving as an executive escalation point and strategic partner to address business challenges, demonstrate value, and strengthen long-term customer relationships.
Drive Customer Adoption and Value Realization: Ensure consistent execution of Veracode’s Customer Journey methodology, including Outcome Success Plans, value realization strategies, adoption initiatives, and proactive engagement throughout the customer lifecycle.
Own Customer Health and Risk Management: Establish a comprehensive view of customer health, engagement, adoption, and retention risk. Develop proactive, data-driven strategies to mitigate churn, address customer concerns, and improve customer outcomes.
Partner Across the Business: Collaborate closely with Sales, Renewals, Product, Support, and Services to align account strategies, improve the end-to-end customer experience, and identify opportunities to increase customer satisfaction, retention, and growth.
Establish Performance Metrics and Reporting: Define, monitor, and report on key Customer Success metrics, including retention, churn, customer health, product adoption, customer engagement, and expansion. Translate insights into actionable strategies and communicate performance, risks, and opportunities to senior leadership.
Influence Customer-Centric Business Decisions: Represent the voice of the customer across Veracode, translating customer feedback, market trends, and emerging needs into recommendations that inform product strategy, service delivery, and customer experience improvements.