Patient Recruitment Specialist (CNS Clinical Research)

Location: Remote

Employment Type: Full-Time (40 hours/week)

Schedule

Days 1–30: Monday–Friday, 8:00 AM – 5:00 PM Eastern Time

• Day 31 and Beyond: Monday–Friday, 12:00 PM – 8:00 PM Eastern Time

About UniTriTeam

UniTriTeam is a global clinical research solutions company dedicated to helping research sites, sponsors, and CROs accelerate clinical trials through experienced remote staffing and technology-enabled services. Our Patient Recruitment team plays a critical role in connecting qualified participants with life-changing clinical research opportunities while delivering an exceptional patient experience.

This position supports Bio Behavioral Health Clinical Research, a leading CNS-focused clinical research site in New Jersey specializing in psychiatric and neurological clinical trials.

Position Summary

The Patient Recruitment Specialist is responsible for identifying, qualifying, educating, and scheduling potential clinical trial participants for Central Nervous System (CNS) clinical research studies.

This role requires a recruiter who understands psychiatric and neurological indications, can build trust with prospective participants, effectively overcome objections, and accurately assess eligibility using study-specific prescreening criteria.

Success in this position requires exceptional phone skills, empathy, attention to detail, strong organization, and the ability to thrive in a metrics-driven environment.

Primary Responsibilities

Conduct outbound and inbound phone calls with prospective study participants.
Respond promptly to web inquiries, referrals, and marketing-generated leads.
Perform detailed prescreening interviews using approved study criteria.
Educate potential participants on clinical research and study expectations.
Build rapport and establish trust with individuals seeking treatment options.
Schedule qualified participants for screening visits with the research site.
Document all patient interactions accurately within the site's recruitment systems and CTMS/CRM.
Maintain consistent follow-up with interested participants until disposition.
Ensure all patient communications comply with sponsor, IRB, HIPAA, and site requirements.
Collaborate closely with Clinical Research Coordinators and site staff regarding scheduling and participant status.
Maintain daily productivity and quality metrics.
Participate in team meetings, coaching sessions, and ongoing training.
Continuously identify opportunities to improve recruitment conversion rates and patient experience.

Therapeutic Area Experience Preferred

Major Depressive Disorder (MDD)
Treatment-Resistant Depression (TRD)
Generalized Anxiety Disorder (GAD)
Bipolar Disorder
Migraine
Post-Traumatic Stress Disorder (PTSD)
Alzheimer's Disease
Other psychiatric or neurological clinical research studies

Performance Expectations

60+ outbound/inbound patient calls per day
8–10 qualified patient appointments scheduled per week
Timely follow-up on all assigned leads
Accurate documentation completed same day
High patient satisfaction through compassionate communication
Strong attendance and schedule adherence

Performance is measured through productivity, quality, conversion rates, scheduling success, documentation accuracy, and overall contribution to enrollment goals.

Required Qualifications

Minimum 2 years of patient recruitment experience in clinical research
Previous experience recruiting for CNS clinical trials strongly preferred
Strong understanding of psychiatric and neurological terminology
Excellent verbal and written communication skills
Professional, empathetic phone presence
Strong organizational and time management skills
Comfortable working toward daily and weekly performance metrics
Ability to manage multiple studies simultaneously
High attention to detail
Reliable high-speed internet and distraction-free home office

Preferred Qualifications

Experience with CTMS, CRMs, or patient recruitment platforms
Experience using electronic prescreening questionnaires
Knowledge of HIPAA and GCP principles