# Director of Intermodal at Uber Freight

> Hybrid · United States · Director+ · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Auberfreight%3A5454286008 (read 2026-11-05).

## Facts (observed)

- Company: [Uber Freight](https://alderhq.app/companies/uber-freight)
- Location text: Chicago, IL 60607, United States; United States
- Where it can be done from (inferred): Hybrid · United States (evidence: "Location: Chicago, IL 60607, United States; United States")
- Posted: 2026-10-27 (9 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/uberfreight/jobs/5454286008

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Chicago, n 91): p25 $150k, median $188k, p75 $226k

## Description (the employer's text)

### Schedule: Full Time

### Job Type: Hybrid

### Salary Type: Salary

### Req #: 3565

### About the Role

As the Director of Operations within the Intermodal division, you will drive the strategic vision, execution, and overall workflow of multiple operational teams. Overseeing a diverse portfolio of customer accounts, you will be responsible for balancing exceptional customer service and on-time performance with operational efficiency—maximizing margins, controlling costs, and managing load volumes. We are looking for a seasoned leader with deep intermodal knowledge who can champion employee development, foster cross-functional partnerships, and deliver an unparalleled experience that consistently meets the evolving needs of our clients.

### What the Candidate Will Do

### Strategic & Financial Leadership

- Review, analyze, and own all matters related to delivering measurable cost savings and containment to both the customer and Uber Freight.
- Oversee the operational strategy and ensure flawless execution.
- Retain ownership of customer service goals and conduct business reviews (creation, development, and presentation).
- Understand and apply all aspects of customer contracts to maximize ROI over the lifecycle of the partnership.
### Operational Excellence

- Actively participate in new account reviews and assist the team in preparing for customer-facing meetings.
- Partner with stakeholders to standardize onboarding processes, including systems applications, SOPs, and account governance.
- Proactively identify operational bottlenecks and implement continuous improvement solutions regarding processes, cost, service, and profitability.
- Support determining eligibility for additional non-committed freight to be awarded to intermodal services and actively champion these awards.
### Team Leadership & Development

- Lead efforts to hire, develop, retain, and engage a highly productive team through performance management, mentoring, and cross-training.
- Engage with the leadership team as business partners to discuss career development, current performance, and cross-functional training opportunities.
- Monitor team accountability for key job functions and administer internal performance management reports.
### Customer & Partner Success

- Collaborate with commercial and client engagement stakeholders to maintain and grow Uber Freight’s business, incorporating the ROI delivered to the customer.
- Build and maintain positive partnerships with carriers, ensuring strict adherence to Uber Freight processes and procedures.
- Cultivate strong internal and external relationships to drive retention, operating with a Customer Obsessed mindset to deliver exceptional outcomes.
### Basic Qualifications

- 8–10+ years of dedicated experience in the intermodal transportation sector, with a strong focus on rail freight and logistics operations.
- 5+ years of proven managerial experience leading, mentoring, and developing high-performing teams.
- Strong track record in customer-facing roles, with expertise in establishing, monitoring, and optimizing Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to drive service excellence.
- Demonstrated experience leading and executing strategic initiatives that align operational performance with business growth goals.
- Demonstrated experience leading a team through system migrations and efficiency driving technology enhancements.
### Preferred Qualifications

- Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related field.
- 5+ years of people leadership experience, specifically managing people leaders.
- 10+ years of experience in transportation and logistics operations.
- Experience managing complex customer accounts within a 3PL and 4PL environment.
- Advanced working knowledge of Tableau or similar data visualization platforms.
- Deep understanding of P&L statements, operational metrics, and financial performance management.
- Proven track record of leading cross-functional operational improvement initiatives.
### Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Auberfreight%3A5454286008 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.