This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

About You

You've spent years building and delivering digital solutions for manufacturing customers, and now you want to help a team of engineers do their best work. You coach by doing, give people real ownership, and stay close enough to customers to know when something's off. You're at home on a plant floor and in front of executives. And you're always looking for a smarter way to deliver.

What skills do I need?

7+ years of experience delivering technical solutions for manufacturing or industrial customers, including 2+ years leading or mentoring others
Hands-on experience designing and building solutions on manufacturing software platform
Experience delivering customer projects within scope, on time, and on budget
Strong communication skills with customers and internal teams, from frontline operators to executives
Nice to have: experience in regulated industries like Life Sciences or Aerospace & Defense
Bachelor's degree in engineering or a related field, or equivalent working experience

Key Responsibilities

Lead and grow a team of Solutions Engineers through clear goals, regular coaching, and real career paths
Own the quality and results of your team's customer implementations, where we design and build Tulip apps that digitize work on the shop floor
Stay hands-on, spending part of your time building and deploying solutions for customers yourself, from discovery workshops through go-live
Partner with Sales and Customer Success to scope deals and make sure we sign work the team can deliver well
Turn lessons from customer implementations into reusable content and playbooks that make every project faster.
Define new methodologies for delivering customer solutions, leveraging AI, and sharing with the wider Professional Services team

Key Collaborators

Sales, pre-sales, and Customer Success teams - Helping to craft account plans
Product and Engineering - Providing Voice of Customer feedback

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

Direct impact on product and culture
Company equity
Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
Flexible work schedule and unlimited vacation policy
Learning & Development program
Virtual company events and happy hours
Fitness subsidies
An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.