# Manager, Travel Services - English Speaking (Alphaville, SP) at Navan

> Remote · Brazil · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Atripactions%3A8306376 (read 2026-11-04).

## Facts (observed)

- Company: [Navan](https://alderhq.app/companies/navan)
- Location text: São Paulo, Brazil; Remote (Brazil)
- Where it can be done from (inferred): Remote · Brazil (evidence: "Location: São Paulo, Brazil; Remote (Brazil)")
- Posted: 2026-10-29 (5 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 1 times
- Apply on the employer's site: https://navan.com/careers/openings?gh_jid=8306376

## Pay and sponsorship

- Posted pay: not posted
- H-1B filings at this company for similar roles, FY26: 3, median offered wage $108k ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))
- Recognised sponsor (NL): registered as "Navan Netherlands B.V." (checked 2026-11-03, [register](https://ind.nl/en/public-register-recognised-sponsors/public-register-regular-labour-and-highly-skilled-migrants))
- Recognised sponsor (NL): registered as "Navan Netherlands Labs B.V." (checked 2026-11-03, [register](https://ind.nl/en/public-register-recognised-sponsors/public-register-regular-labour-and-highly-skilled-migrants))
- Licensed UK sponsor: registered as "Navan Labs UK Limited" (checked 2026-11-03, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers))

## Description (the employer's text)

The Travel Service Manager oversees a team of Business Travel Consultants and has overall accountability for the success of their teams performance. They have overall responsibility for supporting the goals of Navan whilst retaining a best in-class degree of service focus and a culture of inclusion, trust and team spirit.

Travel Service Managers lead, direct, motivate, challenge, develop and monitor their team towards our service philosophy:

We are providing industry-leading service to our customers for them to have an exceptional and seamless travel and expense experience, while achieving unparalleled efficiency levels.

NOTE: Candidates must reside in São Paulo (the office location is in Alphaville, Barueri) and be willing to work in the office (5 days a week) for consideration, or willing to relocate. Please submit all applications in English.

### What You’ll Do

- Ensure your team is developing through regular review of interactions, coaching sessions and 1:1 meetings
- Have an in depth understanding of travel consultants daily responsibilities by conducting email, voice and chat interactions
- Perform Quality Evaluations on travel consultant interactions, effectively interrogating travel bookings (in travel tools) and requests to ensure standards of service are consistently excellent
- Monitor and highlight any errors, ensuring you are providing constructive feedback and coaching consultants on preventative actions
- Regularly review consultant and team performance metrics to identify areas of opportunity in critical core competencies and provide feedback
- Monitor contact queues and SLA performance to ensure appropriate adherence and achievement of goals - report on weekly and monthly performance of the operation and, specifically, your team.
- Communicate with clear expectations to ensure agents are self-driven and motivated to meet and exceed the expectations of their role
- Partner with all cross functional teams to address agent errors and learning needs and suggest ways to improve consultant performance.
- Manage any escalations and customer communication and own all customer issues through to completion
- Participate in various projects to help develop, guide, and implement effective processes that will have a successful impact on service delivery and results.
- Work with Operations & Service Leadership to regularly review, update and share global metrics for success and supervise performance of those metrics.
- Ensure their team is globally aligned to organization expectations, quality, performance and behaviors through team meetings.
- Lead consultants through change as an active change agent, encouraging their feedback and ensuring they are clear on how changes impact their roles.
- Support in consultant recruitment and new starter inductions to ensure team consistency.
- Highlight and manage any employee performance concerns, escalating to People Success/Senior Leadership where necessary.
- Monitor and identify processes or procedures impacting team productivity
- Cascade travel industry updates and changes to your team with confidence and knowledge
- Successful completion of all training requirements
### What We’re Looking For

- 7+ years sound Travel Industry knowledge & experience.
- 5+ years progressive leadership experience in a TMC/ travel industry contact support center environment, ie Agent -\> Lead -\> Supervisor.
- 3 years travel industry experience at the Manager level (managing team consultants, leads, supervisors etc).
- Advanced level knowledge of Sabre / Amadeus GDS and online/offline Travel operational processes.
- Knowledge of, and familiarity with, CRM applications (e.g. Salesforce, ZenDesk, etc).
- Customer-Centric: The customer is at the forefront of everything we do -- you must live and breathe customer service and promote high customer engagement through all interactions.
- Ability to build relationships and motivate people and teams, creating a knowledge sharing attitude whilst encouraging engagement.
- Proven mentor and motivator with a clear understanding of the travel service requirements, customer base, and challenges facing a fast-growing company.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Atripactions%3A8306376 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.