# Manager, Travel Services at Navan

> Israel · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Atripactions%3A8239274 (read 2026-11-04).

## Facts (observed)

- Company: [Navan](https://alderhq.app/companies/navan)
- Location text: Tel-Aviv, Israel; Tel Aviv
- Where it can be done from (inferred): Israel (evidence: "Location: Tel-Aviv, Israel; Tel Aviv")
- Posted: 2026-09-30 (35 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://navan.com/careers/openings?gh_jid=8239274
- Skills listed (inferred): LLMs

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Israel, n 5): p25 $41k, median $68k, p75 $135k
- H-1B filings at this company for similar roles, FY26: 3, median offered wage $108k ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))
- Recognised sponsor (NL): registered as "Navan Netherlands B.V." (checked 2026-11-03, [register](https://ind.nl/en/public-register-recognised-sponsors/public-register-regular-labour-and-highly-skilled-migrants))
- Recognised sponsor (NL): registered as "Navan Netherlands Labs B.V." (checked 2026-11-03, [register](https://ind.nl/en/public-register-recognised-sponsors/public-register-regular-labour-and-highly-skilled-migrants))
- Licensed UK sponsor: registered as "Navan Labs UK Limited" (checked 2026-11-03, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers))

## Description (the employer's text)

The Manager, Travel Services leads a team of Travel Consultants and is accountable for team performance, service quality, employee development, and operational execution. This role supports Navan’s business goals while maintaining a best-in-class standard of service and fostering a culture of inclusion, trust, accountability, and teamwork.

The Manager leads, motivates, challenges, and develops the team in line with our service philosophy:

We provide industry-leading service that enables our customers to enjoy an exceptional and seamless travel and expense experience while achieving unparalleled levels of operational efficiency.

### What You’ll Do

- Develop team members through regular interaction reviews, coaching sessions, performance conversations, and 1:1 meetings.
- Maintain an in-depth understanding of the day-to-day responsibilities, workflows, tools, and challenges of Travel Consultants.
- Step in to manage email, voice, and chat interactions when operational support or escalation handling is required.
- Review LLM quality evaluations and assess travel bookings and customer requests across relevant travel tools to ensure consistently high service standards.
- Identify operational errors and quality gaps, provide constructive feedback, and coach consultants on corrective and preventative actions.
- Regularly review individual and team performance metrics to identify opportunities across critical competencies and develop appropriate improvement plans.
- Monitor contact queues, staffing, adherence, and SLA performance to ensure service-level targets are achieved.
- Hold Travel Consultants accountable for agreed performance, quality, productivity, and customer-experience metrics.
- Report on weekly and monthly operational performance, with a specific focus on team results, trends, risks, and improvement actions.
- Set clear expectations and create an environment in which consultants are motivated and empowered to meet or exceed the requirements of their roles.
- Partner with cross-functional teams to address errors, learning needs, process gaps, and opportunities to improve consultant performance.
- Manage escalations and customer communications, maintaining ownership of issues through resolution.
- Participate in projects that develop, guide, and implement processes designed to improve service delivery and operational results.
- Partner with Operations and Service Leadership to regularly review, update, and communicate global performance metrics and expectations.
- Ensure the team remains aligned with global organizational expectations, quality standards, processes, and performance requirements through regular team meetings and communications.
- Lead the team effectively through organizational, operational, and process changes, ensuring understanding and encouraging constructive feedback.
- Support the recruitment, selection, onboarding, and induction of Travel Consultants to maintain a consistent hiring and service standard.
- Identify and manage employee performance concerns, escalating to the People team or Senior Leadership when appropriate.
- Monitor processes, procedures, and tools that may negatively affect team productivity or the customer experience, and recommend improvements.
- Cascade relevant travel-industry, supplier, policy, and operational updates to the team in a timely and effective manner.
### What We’re Looking For

- 7+ years of experience in the travel industry.
- 5+ years of progressive leadership experience within a TMC or travel-industry contact-center environment, including at least 3 years at the Manager level leading consultants and/or team leads.
- Advanced knowledge of Sabre and/or Amadeus GDS, along with a strong understanding of online and offline travel operations.
- Knowledge of, or familiarity with, CRM and customer-service platforms such as Salesforce, Zendesk, or similar tools.
- Ability to quickly develop proficiency across Navan technology, supplier platforms, and operational tools.
- A customer-centric mindset, with a consistent focus on delivering excellent customer experiences.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Atripactions%3A8239274 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.