# Director, Travel Services at Navan

> India · Director+ · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Atripactions%3A8209505 (read 2026-11-04).

## Facts (observed)

- Company: [Navan](https://alderhq.app/companies/navan)
- Location text: Delhi, IN; Delhi
- Where it can be done from (inferred): India (evidence: "Location lists "delhi"")
- Posted: 2026-10-13 (22 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://navan.com/careers/openings?gh_jid=8209505

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Delhi NCR, n 13): p25 ₹5.4L, median ₹31.4L, p75 ₹42.9L
- H-1B filings at this company for similar roles, FY26: 3, median offered wage $108k ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))
- Recognised sponsor (NL): registered as "Navan Netherlands B.V." (checked 2026-11-03, [register](https://ind.nl/en/public-register-recognised-sponsors/public-register-regular-labour-and-highly-skilled-migrants))
- Recognised sponsor (NL): registered as "Navan Netherlands Labs B.V." (checked 2026-11-03, [register](https://ind.nl/en/public-register-recognised-sponsors/public-register-regular-labour-and-highly-skilled-migrants))
- Licensed UK sponsor: registered as "Navan Labs UK Limited" (checked 2026-11-03, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers))

## Description (the employer's text)

This person will report to the Senior Director of the India region and operate at the intersection of business, technology, and innovation. They will lead a large travel services team in India and partner closely with senior leadership across GOS and Navan to drive strategic, operational, and organizational improvements.

The role will focus on:

- Global Operations & Service strategy — defining and implementing scalable processes, operating models, and change initiatives.
- Customer experience — bringing the voice of the customer into broader business decisions and identifying opportunities to improve the experience across Service, Product, and Account Management.
- Product and technology partnership — serving as a critical interface for Product feedback and helping inform priorities for Product and Engineering.
- Customer implementation and transition — supporting new business implementations and leading operational transitions into Navan.
- World-class service experience — building an environment that consistently delivers an exceptional experience for both customers and employees.
- People leadership — hiring, developing, coaching, and leading a large organization of Senior Managers, Managers, and Agents.
This leader thrives in a high-growth environment and adapts quickly to changes across people, processes, technology, and product. They are an inspiring and highly accountable leader with a strong passion for customer experience, innovation, and team success, combined with a highly analytical, structured, and detail-oriented approach to building scalable operations in complex, cross-functional environments.

### What You’ll Do

- Communicate relevant global business updates, context, priorities, and feedback to and from the team.
- Partner closely with functional and site leaders globally to ensure service delivery, operating processes, and priorities are aligned with business objectives.
- Lead and motivate the GOS organization to deliver an elevated experience for customers globally while developing measurable talent strategies and programs aligned with business goals.
- Inspire, build, and coach a high-caliber leadership team, leading through trust, accountability, and strong execution.
- Identify opportunities, build business cases, and implement process improvements using data-driven insights. Use analysis to drive efficiency, scalability, and optimization across the operation.
- Own the data, metrics, and service model associated with customer support and service delivery.
- Serve as an effective partner to GOS leadership and cross-functional teams, setting objectives, driving execution, and continuously improving the traveler experience.
- Challenge the status quo and make recommendations on how to evolve the organization, operating model, and customer experience.
### What We’re Looking For

- 10+ years of senior leadership experience spanning strategic planning, prioritization, program management, and customer service in a fast-paced, high-growth operations environment.
- 5+ years of leadership experience running a service organization in a complex, matrixed environment.
- Proven track record of building and developing high-performing, ambitious teams and delivering measurable business results.
- Ability to build strong relationships across diverse teams, locations, and time zones while constructively challenging the status quo.
- Strong collaboration and partnership skills, with the ability to mentor others and foster a high-trust, high-accountability environment.
- Exceptional communication skills, with the ability to synthesize complex issues and translate them into clear, concise messages for leadership, peers, customers, and global teams.
- Travel industry experience.
- Creative, solutions-oriented, and highly independent, with the ability to make decisions while keeping teams aligned.
- Exceptional prioritization skills, with sound judgment around when to say no, not now, or later.
- Demonstrated program and project management experience, with a strong track record of managing roadmaps, scope, dependencies, and challenging timelines.

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Atripactions%3A8209505 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.