DuraPlas - Customer Service & Order Management Specialist
Multiple Paths for Career Growth
Are you an early-career professional with an interest in agriculture, manufacturing, engineering, or business management who wants to explore different career paths? At DuraPlas, you’ll gain hands-on experience across products, customers, sales, and operations, helping you discover where your strengths and interests align. Potential paths include developing specialized product expertise, pursuing roles in operations, or moving into outside sales. We invest in developing high performers through mentorship, job shadowing, and training. If this sounds like a good fit for you, please apply!
About Us
DuraPlas, Inc. has been in business for over 50 years, evolving into a multifaceted organization with a family of brands. We develop new and innovative plastic products used in a variety of industries, including agriculture, industrial, logistics, horticulture, energy, material handling, and heating and cooling. Our plastic products replace wood, metal, and wire to make customers’ jobs easier and more efficient. Today, we serve customers in the United States and 65 countries worldwide.
We manufacture a wide range of products in our 425,000 square foot headquarters facility in Addison, Texas. Utilizing state-of-the-art injection molding equipment and economies of scale, we create true value for our customers. Our entrepreneurial spirit, combined with grit, tenacity, and lean operations, has driven the company's success. DuraPlas retains its original entrepreneurial spirit with a customer-focused, growth-oriented approach.
Company Purpose: To make a positive difference in the lives of our employees, customers, and communities
Vision: To be the leader in replacing wood, wire, and metal products with creative plastic solutions
Values
- Respect and Appreciation
- One Family Spirit
- Deliver Wins
- Evolve, Innovate, and Simplify
- Obsession with Our Customers
Position Summary
DuraPlas is looking for a customer-focused, organized professional to help our customers get the products and support they need. As a Customer Service & Order Management Specialist, you'll be a key point of contact for customers, managing orders, answering questions, resolving issues, and coordinating with our production, warehouse, and shipping teams to help ensure orders are accurate and delivered on time.
This is a hands-on role for someone who enjoys working with people, solving problems, and keeping details organized. You'll learn our products and systems while gaining exposure to customer service, sales, production, logistics, and operations. Over time, that experience can provide a foundation for pursuing other opportunities within the business, depending on your interests, strengths, and available openings.
You'll join a collaborative team of approximately six to eight colleagues and report to the Client Relations Manager. This position is based at our Addison headquarters and works on-site Monday through Friday, with an eight-hour schedule within the 7 a.m.–5 p.m. window. Some flexibility is available regarding the exact schedule.
Key Responsibilities
1. Customer Service & Relationship Building
- Respond to customer questions and requests involving quotes, orders, changes, cancellations, and product information.
- Build positive customer relationships through responsive, professional service and consistent follow-through.
- Provide product information and assistance, connecting customers with the appropriate internal expert when needed.
- Research and communicate order status, pricing, inventory availability, and delivery information.
2. Order Management & Fulfillment
- Enter and process customer orders accurately and efficiently, taking inventory availability and requested delivery dates into account.
- Monitor orders from entry through shipment and follow up proactively to help ensure customer expectations are met.
- Verify customer credit status before order fulfillment in accordance with company policies.
- Prepare purchase orders for submission to the accounting department.