# Managed Services Engineer (On-site) at Trace3 > United States · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Atrace3%3A8359658 (read 2026-11-09). ## Facts (observed) - Company: [Trace3](https://alderhq.app/companies/trace3) - Location text: Dallas, TX; Dallas - Where it can be done from (inferred): United States (evidence: "Location: Dallas, TX; Dallas") - Posted: 2026-11-06 (2 days ago) - First seen by alder: 2026-11-06 · last verified: 2026-11-08 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/trace3/jobs/8359658 ## Pay and sponsorship - Posted pay: $58k–$65k per year (from the listing's pay field) - Market band for similar posted roles (Dallas, n 55): p25 $97k, median $119k, p75 $143k ## Description (the employer's text) Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. ### Ready to discover the possibilities that live in technology? ### Come Join Us! ### Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. ### Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. ### Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. ### About the Role We are seeking a Managed Services Engineer to join our team and support a single client in a niche industry. The position provides hands-on technical support and white-glove service at the client's corporate office. The ideal candidate will have prior service desk or MSP experience, experience supporting users in a mortgage, financial services, banking, or other regulated environment, a strong technical foundation in Microsoft technologies, networking, and virtualization, and the ability to thrive in a fast-paced, high-demand environment while maintaining exceptional customer service. ### \*\*\* This is a 100% Onsite requirement in Allen, TX. Monday - Friday, 8AM to 5PM \*\*\* ### What You’ll Do - Provide Tier I technical support to end users, both onsite and remotely. - Manage, prioritize, and document support requests through Zendesk. - Troubleshoot and resolve issues related to: - Network infrastructure (Meraki or similar) - Microsoft 365 administration and end-user support - Microsoft Intune and Entra - VMware virtualization environment - Windows servers and their roles - Deliver professional, white-glove field service support. - Escalate complex issues as necessary, ensuring timely resolution. - Maintain accurate and detailed ticket documentation. - Support end users by providing guidance on IT policies, tools, and best practices. - Perform effectively under pressure in a high-stress environment. ### Qualifications & Interests - Associate degree in Information Technology or a related field, OR a minimum of 2 years of experience in a service desk or IT support role. - Experience supporting users in a mortgage, financial services, banking, or other regulated business environment is highly preferred. - Experience providing white-glove support to end users, executives, and business-critical teams preferred. - Hands-on experience with: - Zendesk (or comparable ticketing system) - Network infrastructure (Meraki or similar) - Microsoft 365 administration and end-user support - Microsoft Intune and Entra - VMware virtualization platforms - Basic understanding of Windows server roles and functions. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Atrace3%3A8359658 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.