Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the community to delight guests, do what they love, and thrive.

We are looking for a product and application expert who will become a part of the overall sales process with the objective to drive revenue. This person will engage with prospective customers by working closely with the Sales and Product Management teams.

About this roll* (Responsibilities)

Assist sales teams in presenting the Toast product and platform to prospects
Become an expert in the product with complete knowledge of the technologies and the application software
Learn to identify the prospect’s business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
Work closely with Sales Enablement regionally to provide training and product expertise
Attend trade shows and other events as a Toast brand ambassador
Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams
Must have the ability to work with minimal supervision
A strong spirit and energy to provide the best support in the restaurant industry
Comfortable working in an entrepreneurial environment

Do you have the right ingredients*? (Requirements)

Minimum two years hospitality or related industry experience required
Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
Strong problem solving/troubleshooting skills
POS knowledge required, Restaurant operations experience a plus
Excellent communication and customer service skills
Detail oriented
Must have the ability to work with minimal supervision

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast