# Senior Manager, Employee Relations & Performance at Toast

> Remote · United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Atoast%3A8371628 (read 2026-11-13).

## Facts (observed)

- Company: [Toast](https://alderhq.app/companies/toast)
- Location text: Remote - US; Remote - USA
- Where it can be done from (inferred): Remote · United States (evidence: "Location: Remote - US; Remote - USA")
- Posted: 2026-11-11 (2 days ago)
- First seen by alder: 2026-11-11 · last verified: 2026-11-13
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://careers.toasttab.com/jobs?gh_jid=8371628

## Pay and sponsorship

- Posted pay: $159k–$254k per year (from the listing's pay field)
- Market band for similar posted roles (United States, n 11153): p25 $80k, median $125k, p75 $163k
- H-1B filings at this company for similar roles, FY26: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))
- Licensed UK sponsor: registered as "Toast (Mail Order) Limited" (checked 2026-11-09, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers))

## Description (the employer's text)

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We're looking for a Senior Manager, Employee Relations & Performance Management to lead our Employee Relations & Performance Management team for the US and Canada within our dedicated COE. Reporting to the Senior Director, Employee Relations & Performance Management, you'll make sure employee relations matters and performance management cases are handled fairly, consistently, and in line with policy and local law.

You'll lead a team focusing on employee relations and performance management that supports leaders below the Senior Director level across Toast. This is a hands-on leadership role: you'll guide your team's day to day case work regarding performance management consulting, conflict resolution and policy violations, personally handle a caseload, including escalations and sensitive matters, and improve the processes that help us support Toasters well as we grow.

Location note to applicants: We’re prioritizing candidates in our Boston or NYC hubs, but we’re open to remote candidates on the East Coast. If you live within commuting distance of a Toast office, the role is hybrid and the in-office expectation is 2 days per week.

### A day in the life

- Lead, coach, and develop a team focused on employee relations and performance management, setting priorities and reviewing case work for quality and consistency.
- Guide performance management case work, supporting leaders with documented coaching, PIPs, and separations in line with Toast policy and legal standards.
- Oversee US and Canada ER cases from intake to resolution, managing workplace concerns, policy violations, and conflict resolution disputes.
- Conduct and oversee thorough, impartial, and timely workplace investigations for harassment, discrimination, and misconduct, personally leading complex or high-risk matters below the Senior Director level.
- Model interviewing best practices and manage risk proactively in high-visibility cases.
- Provide objective guidance and support to employees and managers throughout the ER and performance management process and post-investigation.
- Partner cross-functionally with Legal, HRBPs, Compliance, and other stakeholders on escalations, separations, and employment law questions.
- Serve as a trusted advisor to leaders (below the Senior Director level) and HRBPs, offering risk-aware, balanced guidance.
- Maintain and refine regional ER and performance management standards, including optimizing performance management standards and investigation protocols, workflows, and manager resources.
- Analyze case data to identify trends, share insights with People leadership, and recommend preventive updates or training.
- Leverage AI tools and technology to optimize efficiency while preserving decision quality and confidentiality.
- Draft documentation independently, including executive summaries, written warnings, and leader talking points.
- Ensure accurate and timely logging of cases in the ER database and handle agency complaint responses as needed.
### What you'll need to thrive

- 8-10+ years of employee relations experience, including significant experience conducting workplace investigations
- 5-8+ years of people leadership, ideally including managing a manager
- Hands-on experience handling performance management cases, from early coaching, through PIPs and terminations
- Strong knowledge of US employment and HR related laws, regulations, policies, principles, concepts and best practices, including Title VII, wage and hour, ADA, ADAA, and FMLA.
- Sound judgment and discretion with highly confidential, sensitive information
- Excellent written and verbal communication, including clear, well-supported investigation reports and analyses/findings
- Workplace investigations training or certification
- Ability to influence and coach leaders with confidence and empathy
- Comfort using case management systems and data to track volume, trends, and outcomes

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Atoast%3A8371628 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.