API Integrations Expert (Bilingual English/French)

*Training is 6 weeks on-site in the Dublin office. There is no PTO allowed during training. After training, your schedule may include weekends, holidays and evenings

Location: 124 St Stephen's Green, Dublin 2, D02 C628, Ireland You will be expected to be in office 2 days a week, post training.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

The API Integrations Expert (Bilingual English/French) is an Associate level, salaried position that will contribute to the success of the Toast Customer Care Integrations team. As an API Integrations Expert (Bilingual English/French), you will assess customer needs, manage expectations, and respond effectively to resolve escalations quickly. The ideal candidate will be responsible for managing relationships with new and existing partners and customers. You will manage escalated technical and application support requests for customers who are using Toast Integrations and Toast APIs.

What you'll do (Responsibilities)

Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
Accepting direct customer calls, quickly identify problems, set expectations and resolve whenever possible.
Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman.
Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Experts.
Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product.
Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers.

What you’ll need to thrive (Requirements)

Fluent / Bilingual in French and English
2+ years experience in Customer/Technical Support or a closely related field
Previous experience working with API’s and Integrations
Excellent verbal and written communication skills
Proficient in system troubleshooting and analysis
Passion for customer and vendor support
Ability to work scheduled shifts including day, evening and weekends

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

€38.000—€61.000 EUR

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring