ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts

Tide is available for UK, Indian, German and French SMEs
Over 2 million members globally and rapidly growing
Over $300 million raised in funding
3,000 Tideans globally
Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

About You

As a Fraud Rapid Response Associate, you will be ensuring businesses all across the UK stay safe and remain compliant. You will play a key part in helping Tide expand by providing round-the-clock support, every day of the year. You’ll love talking to people and have an empathetic and proactive nature along with a passion for solving member problems.

Our mission is to save businesses time and money, which they can put back into their company, and delivering fast and fluid support is key to achieving this. As part of the Fraud Rapid Response team, you will ensure that we keep our members’ accounts safe and ensure proper and satisfactory communication is kept throughout various Compliance checks that may be ongoing.

What you will do

Attending calls on an emergency inbound phone line for fraud reports
Working with other financial institutions to recover funds
Juggling priorities to ensure that members get outstanding support experience meaning time is of the essence and detailed product knowledge is vital.
Helping members understand what is required from them and keeping them up to date throughout various stages of investigation
Exploring data and aiding with reporting in order to track the performance of products and services.
Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back-office tasks.

You’ll be a great fit if

You have excellent communication skills and a positive goal-oriented attitude
You have C1/C2 level of spoken and written English
You have at least an 1 year experience working in International customer support on inbound phone line
You have at least 2 years experience in a customer service role
You are comfortable with working in 24/7 rotational shifts (We consider employee preferences while setting up schedules, however cannot guarantee the same)
You are comfortable using industry tools like Kustomer, GSuite, and Jira
You are confident talking with our customers and walking them through difficult situations
You are always on the lookout for recurring issues and help create new workflows to solve them
You have really strong organisational skills
Spotting and noting patterns is second nature to you, and you’re always ready to highlight areas that can be improved in terms of product or member experience.
Experience in working with vulnerable customers or customers that have been defrauded will be considered an advantage

What you’ll get in return

Competitive salary
Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
25 days holiday
We invest in your development with professional L&D budget every year
Enhanced family-friendly leave
24 hours paid volunteering time off per year
Flexible working options