# Customer Success Manager at think-cell > United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Athink-cell%3A4973733101 (read 2026-11-06). ## Facts (observed) - Company: [think-cell](https://alderhq.app/companies/think-cell) - Location text: New York, New York, United States; United States - Where it can be done from (inferred): United States (evidence: "Location: New York, New York, United States; United States") - Posted: 2026-10-09 (28 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.eu.greenhouse.io/think-cell/jobs/4973733101 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (New York, n 1079): p25 $120k, median $150k, p75 $178k - H-1B filings at this company for similar roles, FY26: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance)) ## Description (the employer's text) Our Story At think-cell, we’re on a mission to revolutionize the way professionals work—making presentation creation smarter, faster, and more efficient. Since our founding in 2002 in Berlin, we've been crafting powerful software that seamlessly integrates with Microsoft Office, helping users easily transform complex data into stunning charts and diagrams. Driven by innovation and technical excellence, our diverse and dynamic team thrives on creativity and collaboration. We foster an inclusive culture where ideas flourish, and every team member has the opportunity to make a real impact. If you're passionate about shaping the future of productivity software, think-cell is the place for you! 🚀 What you will do: We’re looking for a strategic and customer-centric Customer Success Manager to oversee a portfolio of strategic global customers, driving long-term value, adoption, and partnership. In this high-impact role, you'll serve as a trusted advisor to senior stakeholders, driving retention, expansion, and long-term customer success. You'll develop deep partnerships within your accounts, identify new opportunities to add value, proactively manage renewals, and align think-cell usage with strategic business goals. This is an ideal role for someone who excels at building executive relationships, influencing without authority, and turning customer satisfaction into measurable growth. If you thrive in a high-ownership environment and are passionate about delivering customer outcomes at scale—we want to hear from you. Key Responsibilities: - Own a portfolio of think-cell’s most strategic accounts. - Serve as the primary relationship owner, responsible for renewals and upsells while driving retention, growth, and long-term customer value. - Partner with champions and executive sponsors to drive product adoption, resolve issues, and uncover new use cases. - Orchestrate executive business reviews, track adoption metrics and align on success plans. - Monitor account health and proactively mitigate churn through deep engagement and value delivery. - Identify opportunities to evangelize new features or product enhancements within high value accounts. Your profile: - Bachelor’s, Master’s degree in Business or related relevant field. - 3–6 years of experience in strategy consulting is preferred, or management consulting within high-growth technology companies. - Experience navigating large, complex customers and partnering with technical and executive stakeholders. - Excellent relationship building skills and a proactive approach to customer engagement. - Organized and highly accountable with a bias towards action. - Strong ability to communicate value and navigate customer organizations with precision. - Understanding common GTM tools (e.g. Salesforce.com, Outreach.io) is a plus - Appreciation of our product - willingness to understand think-cell’s product and value is a must (don’t worry, it’s very intuitive); experience with think-cell is a plus - Hybrid: Willingness to work on-site in, minimum of 3 days/week - NYC office (opening soon). - Executive presence, ability to influence, build rapport, and excellent communication skills. - We believe in a human hiring process, every application is personally reviewed. Why is think-cell the right place for you? At think-cell, we’re not just building innovative software – we’re empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 210 people, united by a shared commitment to excellence and innovation. Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we’re looking for talented individuals who can help us shape the future of business productivity. Our Values At think-cell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us: --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Athink-cell%3A4973733101 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.