About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

About the Role

Location: Altrincham

Shift Pattern: Rotational

Our fulfilment operations rely on engineering and automation to keep customer orders moving through our sites every day. As a Shift Engineer, you'll play a key role in keeping that operation running – working hands-on with automated equipment, solving technical problems and continuously improving the reliability and performance of our systems.

This is more than a reactive maintenance role. Alongside responding to live engineering issues, you'll have the opportunity to investigate recurring faults, improve preventative maintenance, carry out root cause analysis and contribute to continuous improvement and engineering projects across the site.

You'll be working in a fast-paced fulfilment environment where Engineering and Operations work closely together. You'll use your technical expertise to keep equipment performing at its best, while looking beyond the immediate fix to identify opportunities to improve reliability, efficiency and performance.

We're looking for an engineer who enjoys getting hands-on, solving problems and understanding why something has failed – not just getting it running again.

What You'll Be Doing

You'll be part of the site Engineering team, providing hands-on technical support and helping us maintain a safe, reliable and high-performing operation.

Your role will include:

Diagnosing and resolving electrical, mechanical and controls-related faults across the operation.
Providing technical support during live operational issues, ensuring problems are resolved safely and effectively.
Carrying out planned and reactive maintenance across site equipment and systems.
Investigating recurring equipment failures and completing root cause analysis to identify long-term solutions.
Supporting the development of our PPM programme and helping us move towards a more predictive and reliability-focused maintenance approach.
Using reliability and continuous improvement techniques including TPM, RCA, RCM and FMEA.
Identifying opportunities to improve equipment availability, reliability and overall performance.
Supporting engineering projects, equipment upgrades and wider change initiatives.
Working closely with operational teams and coaching colleagues to build their knowledge and confidence when working with equipment.
Supporting the completion of Health & Safety, quality and continuous improvement actions.
Maintaining accurate engineering and maintenance records through our CMMS.