# Senior Solution Consultant at Talkdesk

> Hybrid · Portugal · Senior · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Atalkdesk2%3A8193682 (read 2026-11-10).

## Facts (observed)

- Company: [Talkdesk](https://alderhq.app/companies/talkdesk)
- Location text: Lisbon; Portugal (Hybrid)
- Where it can be done from (inferred): Hybrid · Portugal (evidence: "Location: Lisbon; Portugal (Hybrid)")
- Posted: 2026-09-16 (55 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/talkdesk2/jobs/8193682
- Skills listed (inferred): JavaScript, SQL

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Lisbon, n 4): p25 €48k, median €51k, p75 €54k

## Description (the employer's text)

At Talkdesk, we’re building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes — thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers.

We’re looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we’d love for you to join us on our journey. If you’re a world-class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk.

As a Senior Solution Consultant, you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and technical consultant to Talkdesk’s most valuable customers, serving as the bridge between customer stakeholders — both technical and business — and Talkdesk’s internal teams. You will ensure alignment on key business objectives, technical requirements, and project priorities while driving successful, high-quality deployments of the Talkdesk platform.

### Duties and Responsibilities

- Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
- Understand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization
- Lead project scoping, creating project plans, planning, and scheduling project activities. Integrate plans with customer’s project managers for the successful execution of Talkdesk's deployments
- Develop visual representation diagrams of the Customer’s end-client journey
- Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems
- Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success
- Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
- Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation
- Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests
- Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW
### Qualifications

- Bachelor's degree in a technical field or significant professional experience in a technical role
- 3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business
- Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred
- Experience with SQL/SOQL and JavaScript a plus
- Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
- Software implementation or coding experience is a plus
- Familiar with creating and managing Web Services (REST APIs/).
- A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued
- Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
- A passion for helping people solve problems and a proven ability to understand and learn technological concepts

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Atalkdesk2%3A8193682 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.