# Key Account Manager at takealot.com > South Africa · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Atakealotcom%3A8200450 (read 2026-11-08). ## Facts (observed) - Company: [takealot.com](https://alderhq.app/companies/takealot-com) - Location text: Cape Town; Cape Town Office - Where it can be done from (inferred): South Africa (evidence: "Location: Cape Town; Cape Town Office") - Posted: 2026-09-21 (48 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-07 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/takealotcom/jobs/8200450 ## Pay and sponsorship - Posted pay: not posted ## Description (the employer's text) Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Key Account Manager to join our team in Cape Town ### Join Our Mission at Takealot Fulfilment Solutions \| We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. ### Who We're Looking For Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. ### This position reports to the :Head of Order Fulfillment ### Your responsibilities can include - Coordinate with the Order Fulfilment team who manages the operational last-mile hubs to ensure alignment between client expectations and operational delivery performance - Monitor delivery performance from dispatch to customer across the fulfilment network, working through relevant operational teams to resolve operational issues - Oversee exception management, claims, queries, and complaints from a client relationship perspective, ensuring timely resolution and client communication - Establish daily, weekly, and monthly performance measures to track service delivery against client SLAs - Facilitate system integration and data sharing between client systems and the fulfilment operation, - Assemble and analyse daily operational data to manage and report on the client experience - Work closely with the Call Centre, Dispatch, and Order Fulfilment to ensure smooth handovers and clear communication with clients and their customers - Develop and implement key account plans for strategic clients in line with the overall fulfilment and commercial strategy - Build and maintain strategic working relationships with key clients through regular business reviews (telephonic and face-to-face) to ensure service level agreements are met and to identify opportunities for service improvement and collaboration - Act as the primary point of contact for key clients on all fulfilment-related matters, including performance reporting, escalations, and service reviews - Identify and pursue growth opportunities with key clients that expand the scope of services, volume, or coverage - Create tailored fulfilment solutions that meet the short and long-term needs of key clients - Prepare and present performance, service improvement, and partnership proposals to key clients - Provide professional and exceptional service in all interactions with clients and their representatives - Monitor the competitive landscape for fulfilment and logistics services and maintain a client relationship database - Report on key account performance, client satisfaction, and relationship health as required (weekly and monthly) - Maintain a high level of relevant industry knowledge, particularly in e-commerce fulfilment, last-mile logistics, and 3PL market trends - Constantly review existing processes to ensure they are streamlined and scalable, - Identify continuous improvement initiatives that drive improved performance results for clients - Oversee claims process management from a client perspective — preparing reports, monitoring and analysing claims data to identify trends, patterns, and opportunities for improvement - Develop and implement policies, procedures, and workflows to streamline claims processing and improve the client experience ### Qualifications and experience - Degree in Logistics/Operations Management/Supply Chain Management/Engineering or Business/Commerce - 7–10 years’ experience in Supply Chain/Logistics - Minimum 3 years’ experience in a management role in operations - Sound operational background in dealing with branch/franchise networks - Experience of managing customers at a senior level - Change management experience - Experience managing key logistics partnerships or third-party provider relationships at a strategic level - Demonstrated ability to develop and execute account or partnership plans with external providers --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Atakealotcom%3A8200450 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.