# Order Fulfilment Manager at takealot.com > South Africa · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Atakealotcom%3A8102858 (read 2026-11-08). ## Facts (observed) - Company: [takealot.com](https://alderhq.app/companies/takealot-com) - Location text: Cape Town; Cape Town Office - Where it can be done from (inferred): South Africa (evidence: "Location: Cape Town; Cape Town Office") - Posted: 2026-08-12 (88 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-07 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/takealotcom/jobs/8102858 ## Pay and sponsorship - Posted pay: not posted ## Description (the employer's text) Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Order Fulfilment Manager to join our team in Cape Town ### Join Our Mission at Takealot Fulfilment Solutions \| We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. ### Who We're Looking For Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. This position reports: Head of Order Fulfilment ### Your responsibilities will include ### 3PL Courier Performance Management - Manage deliveries from dispatch to customers and back across all contracted couriers (inbound and outbound), including last-mile deliveries to customers - Facilitate system integration with couriers and manage call-back compliance - Manage volume flow through contracted branches - Drive operations against three core measures: - Establish daily, weekly, and monthly performance measures across the courier network - Constantly review existing processes to ensure they are streamlined and scalable - Quality — drive overall “In Full” performance - Delivery — drive delivery on promise to 98% ### Exception and Claims Management - Manage time-in-status exceptions across the delivery lifecycle - Own the end-to-end claims process - Prepare reports, monitor, and analyse claims data to identify trends, patterns, and improvement opportunities - Develop and implement policies, procedures, and workflows to streamline claims processing and improve efficiency - Handle escalated claims issues and enquiries from claimants, providers, and internal stakeholders - Manage all queries and complaints, and report on them - Produce exception reporting across courier performance and delivery operations Team Leadership and Continuous Improvement - Manage a team of 20 people across 7-day operation - Assemble and analyse daily data to manage the customer delivery experience - Identify and drive continuous improvement initiatives that deliver measurable performance gains - Research how delivery and logistics solutions are being implemented locally and internationally, using online tools, resources, and external information sources - Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers - Succession planning and development of key managers within the team ### Skills required - Excellent influencing, persuading, negotiating - Takealot operational evangelist, understand clearly the Takealot courier business and provide input operationally, tactically and strategically on all operational facets - Strong problem evaluation and solution - Good leadership and team development - Excellent people management skills - Critical impact contract and commercial negotiation experience at executive level - Logistics supply chain design and development expertise/tools and techniques - Ability to interpret complex operational environment and implement leading edge, high performance management methodologies - Ability to interview and interact professionally with internal and external people ### Qualifications & Experience - Degree in Logistics/Operations Management/ Supply Chain Management or 7-10 Year Experience in Supply Chain/Logistics. - 7–10 years experience in last-mile delivery, 3PL courier, or transport operations (not warehouse or DC management) - Minimum 3 years' experience in a management role leading operational teams - Proven track record managing contracted courier or 3PL performance against SLAs - Sound operational background dealing with branch or franchise networks - Experience managing customers at a senior level ### Why Join TFS Purpose-driven impact: Transform lives through logistics innovation Advanced technology: Work with cutting-edge systems in a fast-paced environment Career growth: Thrive in an agile space that champions continuous improvement --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Atakealotcom%3A8102858 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.