# Customer Service Team Lead at Suitsupply

> Netherlands · Staff · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Asuitsupply%3A7966861 (read 2026-11-09).

## Facts (observed)

- Company: [Suitsupply](https://alderhq.app/companies/suitsupply)
- Location text: Amsterdam, North Holland, The Netherlands; HQ Amsterdam
- Where it can be done from (inferred): Netherlands (evidence: "Location: Amsterdam, North Holland, The Netherlands; HQ Amsterdam")
- Posted: 2026-05-29 (163 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://careersatsuitsupply.com/en-us/vacancies/7966861?gh_jid=7966861

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Amsterdam, n 7): p25 €62k, median €82k, p75 €110k

## Description (the employer's text)

### As Customer Service Team Lead, you'll lead by example by actively handling customer cases while developing a team of Customer Service Specialists. You'll play a key role in creating exceptional customer experiences, empowering your team to grow, and fostering a culture built on trust, curiosity, and continuous improvement. Balancing daily operations, coaching, and performance management, you'll help your team thrive in a fast-paced environment while delivering the premium service experience that defines Suitsupply. If you're a natural leader who enjoys developing people and driving results through collaboration, we'd love to hear from you.

### What you’ll do

- Lead and mentor your team by providing coaching, constructive feedback, and fostering empowerment, trust, and continuous learning to help each team member reach their full potential.
- Coach your team to deliver a personalized, premium customer experience that reflects the Suitsupply brand across every customer interaction.
- Drive team performance through regular coaching, quality reviews, and data-driven insights.
- Actively handle customer inquiries through multiple channels, including WhatsApp, chat, email, and phone, demonstrating exceptional customer advocacy.
- Manage team schedules and shifts to meet staffing guidelines.
- Oversee workload prioritization, distribution, and essential administrative tasks such as productivity tracking and attendance management.
- Conduct regular performance reviews focused on each team member’s case handling contribution, Average Handle Time (AHT), and Quality Assurance scores.
### Who you are

- Proven customer service background with demonstrated team leadership or coordination experience, and a track record of mentoring and empowering others.
- Strong proficiency in CRM and ticketing tools, with excellent prioritization and organizational skills and a proactive, solution-oriented mindset.
- Excellent interpersonal skills; able to engage empathetically with customers, team members, and cross-functional stakeholders.
- Able to work 5 days a week on-site at our Suitsupply HQ.
- Fluent in English; additional languages are a plus.
### What you will get

- Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.
- Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.
- Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.
- Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.
- Compensation: We offer a competitive salary of based on relevant skills and experience.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Asuitsupply%3A7966861 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.