# Customer Success Manager, RFA at Stripe

> United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Astripe%3A8194289 (read 2026-11-13).

## Facts (observed)

- Company: [Stripe](https://alderhq.app/companies/stripe)
- Location text: Chicago, IL; US-PERM
- Where it can be done from (inferred): United States (evidence: "Location: Chicago, IL; US-PERM")
- Posted: 2026-09-10 (64 days ago)
- First seen by alder: 2026-11-03 · last verified: 2026-11-13
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://stripe.com/jobs/search?gh_jid=8194289

## Pay and sponsorship

- Posted pay: $208k–$225k per year (from the description)
- Market band for similar posted roles (Chicago, n 356): p25 $109k, median $131k, p75 $155k
- H-1B filings at this company for similar roles, FY26: 29, median offered wage $159k ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))
- Recognised sponsor (NL): registered as "Stripe Netherlands B.V." (checked 2026-11-09, [register](https://ind.nl/en/public-register-recognised-sponsors/public-register-regular-labour-and-highly-skilled-migrants))
- Licensed UK sponsor: registered as "Stripe Payments UK Ltd" (checked 2026-11-09, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers))

## Description (the employer's text)

### Who we are

### About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

### What you’ll do

### Responsibilities

- Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
- Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
- Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
- Evangelizing Stripe's customer success stories, as well as its systems and processes;
- Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
- Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.
### Who you are

### Minimum requirements

Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.

Position also requires the following:

- 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
- 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
- 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
- 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
- 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
- 4 years of experience advising clients on their subscription and invoicing requirements.
Salary: $208,021 - $225,300/yr

This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% telecommuting permitted.

15% domestic travel for visiting users for onsite and business reviews at their offices.

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48

### #LI-DNI

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Astripe%3A8194289 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.