Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Sr. Account Manager

San Mateo, CA / Hybrid

We are looking for a Senior Account Manager, reporting to the Global Account Director within the Strategic Segment. This individual will be the first point of contact and responsible for supporting the day-to-day business activity and overall health of the assigned partner(s). They will work internally across Sony Interactive Entertainment (SIE) and with external partner(s) to deliver agreed commercial and strategic objectives globally.

Key Responsibilities:

Own day-to-day business for assigned partner studio(s), ensuring smooth operation and hand-off of operational needs through internal teams, ensuring overall health of the Partner is being addressed.
Develop and maintain comprehensive knowledge of all aspects of the Partner’s business, portfolio, and long-term strategic vision.
Identify business opportunities across Partner’s portfolio and live services.
Provide guidance and be a potential first point of partner contact for content pipeline and other operational or technical situations that impact the rhythm of the business.
Communicate business, platform, and policy updates to Partners.
Execute the Studio Relationship Development Program, evangelizing the PlayStation opportunity across the developer landscape and generating strategic alignment with studios.
Contribute to or create account/account segment reports, present data and insights to internal and external teams.
Execute external and internal business planning sessions to meet the needs of the Partner (JBRs, JBPs, Content Lifecycle Plans, Performance Reviews, Post-Mortems, and overall governance).
Work as a collaborative team member within the Partner Commerce Team in establishing and executing Partner plans; understanding market dynamics, shifting consumer demands, and helping adjust priorities/account plans to meet future market needs.
Support SIE’s operating models, plans, and deliver against collective Partner/SIE annual KPIs.
Identify and deliver content suitable for specific platform activity and campaigns (PlayStation Services, PlayStation Direct, etc.).
Be a team player with a focus on building internal and external relationships and excellent collaborative cross-functional collaboration skills and team mentality.
Assist with the facilitation of Partner’s participation at PlayStation PR/media events and B2B requests.
Participate in yearly budgeting and quarterly forecasting for the account set, helping to set expectations internally of the market, release slate, and overall status of the business.
Participate in and support joint business reviews, Monthly/Weekly team meetings, business performance reviews.
Input, monitor and track CRM progress through Salesforce.
Support Account and process documentation assigned by Global Account Director.

Qualifications:

Bachelor’s degree in Business, Marketing, Communications, or a related field, or commensurate relevant experience.
10+ years of experience in Sales, Account Management, Publisher Relations, Studio Relations, Technical Account Management or other relevant service-oriented roles that manage revenue.
Strong communication (verbal and written) and interpersonal skills.
Analytically minded with data experience.
Experience working in Video Gaming, Media, Entertainment, High-tech, or other associated verticals is a plus.