This remote role is open to applicants living in Oklahoma.

The Job/What You’ll Do

The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practices.

Responsibilities

Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
Monitor and evaluate clinical and crisis key performance indicators.
Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
Provide coaching and oversight to team leads for effective management of call center operations.
Training of all new team leads, crisis agents, and peer support specialists.
Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation, and outcomes, clinical initiatives, new projects, and building a successful team.
Rotating clinical on-call responsibilities
Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
Other tasks as assigned.

Knowledge, Skills, Abilities

Critical thinking skills and effective decision-making within the context of the organization’s culture.
Flexible interpersonal style to help coach others; Provides timely guidance and feedback.
Results in task accomplishment.
Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives.
Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently.
Maintains effectiveness when experiencing major changes in work tasks or environment.
Adjusts effectively to new processes.
Builds and maintains collaborative relationships that facilitate the accomplishment of goals.
Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.

Education & Experience

Master’s Degree in behavioral health or related field. Current LMHP with at least two years post-license experience, preferably in crisis intervention
Current Oklahoma Licensed Mental Health Professional
5+ years of related behavioral health industry experience, and 1 year of clinical management
Experience/Training Specifications: 2 years of crisis experience required and a minimum of 1 year of supervisory experience.

This remote role is open to applicants living in Oklahoma.

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range

$70,000—$80,000 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.