We Are Route

When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.

Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by over 13,000 brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.

Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.

We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.

The team

The Route Product team plays a pivotal role at Route, creating the strategy and roadmaps that empower our Engineering teams to build innovative products for our merchants and consumers. Data and analytics are central to this process, helping turn customer behavior, business performance and product signals into insights that inform strategy, experimentation and decision-making across Route.

The opportunity

As a Senior Product Analyst on Route’s Product team, you will be a strategic and analytical partner to the Product team, helping shape product strategy, evaluate opportunities and improve the performance of our products. You will work across complex and sometimes ambiguous questions, bringing together product data, customer behavior and business context to help teams make better decisions.

This role combines product analytics, experimentation and analytics engineering. You will own analyses from problem definition through recommendation, develop trusted metrics and data models and help build the analytical foundation that enables teams to move quickly with confidence. You will work closely with Product, Engineering, Data Engineering, Finance, Revenue Operations and other cross-functional partners to connect product performance to broader business outcomes.

What you’ll do

Partner with Product Managers to identify opportunities, evaluate tradeoffs and use data to influence product strategy and roadmap decisions
Translate ambiguous product and business questions into structured analytical approaches, clear hypotheses and actionable recommendations
Analyze customer and merchant behavior, product funnels, adoption, retention, conversion and monetization to identify opportunities for product optimization and growth
Design and evaluate A/B tests, including hypothesis development, metric selection, sample sizing, guardrails and statistical interpretation
Apply statistical methods to evaluate product performance, isolate root causes and quantify impact
Define product KPIs and measurement frameworks that connect customer outcomes, product performance and business impact
Build and maintain scalable analytical data models using SQL and dbt, with a focus on reliable metric definitions, data quality and reusable analytical foundations
Develop dashboards, reporting and self-service analytics that give teams clear visibility into product and business performance
Perform deep-dive analyses to understand changes in key metrics, identify root causes and recommend next steps