Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As the PMO & Portfolio Analyst, you are at the operational core of the Brands Services program management office. You administer initiative intake, maintain the portfolio system of record, and produce the reporting and analysis that Brands Services leadership uses to make prioritization and resourcing decisions. You track dependencies, surface risks before they reach a milestone, and prepare the materials that make governance forums decision-ready. In this role, you are the person who knows the true status of every active initiative in the portfolio and can explain what it means.

At Rithum, all team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.

Responsibilities

Intake Administration & Triage Support

Administer intake for Brands Services initiative requests: log, classify, route, and track status against turnaround targets
Prepare triage packets and maintain decision logs so prioritization rationale stays traceable

Portfolio Reporting & Executive-Ready Analysis

Build and maintain the portfolio reporting layer (status, milestones, health) sourced from existing systems, and keep improving it by automating manual steps
Produce executive-ready analysis and KPI reporting that leads with the decision needed and the driver behind any variance

Initiative Tracking, Dependencies & Risk

Maintain the initiative inventory of record (owners, success criteria, milestones, definition of done)
Maintain the dependency register and risk/issue log, escalating against defined thresholds before milestones are at risk

Governance Preparation & Operating Cadence

Run the operating cadence: prepare agendas, pre-reads, and status packets for governance forums, and capture/follow up on decisions and action items
Maintain PMO templates and standards, and partner with initiative owners to keep portfolio data current and accurate

Qualifications

Minimum Qualifications

2+ years of experience in program or project coordination, PMO operations, business operations, or an analyst role supporting initiative or portfolio reporting
Demonstrated experience building and maintaining status or performance reporting for leadership
Hands-on experience with a project or work management tool (Jira, Asana, Monday.com, Smartsheet, or similar), including building views, dashboards, and reports
Advanced proficiency in Excel or Google Sheets, including pivot tables, lookups, and multi-source data consolidation, applied to portfolio or KPI analysis
Experience tracking risks, issues, and dependencies across multiple concurrent initiatives
Experience preparing meeting materials, pre-reads, or decision documents for senior stakeholders
Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation

Preferred Qualifications

3+ years of experience in PMO operations, program management, or business operations
Bachelor's degree in the applicable discipline or related field preferred
Experience in a SaaS, technology, or e-commerce organization