Training & Development Specialist II

Jacksonville, FL (Hybrid)

We exist to transform our customers and change lives

Who We're Looking For

As part of the Human Resources Organizational Development team, the Training & Development Specialist II is responsible for creating and delivering high-quality training experiences that help RF-SMART team members grow their capabilities, strengthen performance, and achieve our value of “ever-expanding impact.”

This role owns the day-to-day execution of RF-SMART’s learning ecosystem, including onboarding programs, Learning Management System (LMS), learning content and instructional design, company-wide learning calendar, Career Growth Framework resources, and team member upskilling initiatives.

The Training & Development Specialist II partners with leaders and subject matter experts to understand business and training needs and translate them into effective learning solutions. This includes conducting needs analysis, designing and developing learning experiences across multiple modalities, coordinating and selectively facilitating learning, and measuring effectiveness.

Success in this role requires a strong executor and proactive problem solver who can independently manage programs within established OD priorities, identify opportunities to streamline and improve how we work, and bring forward new ideas and recommendations. Exceptional communication, organization, internal customer service, curiosity, and the ability to manage multiple priorities are essential. The OD team is an outgoing, collaborative and fun team, and we take pride in being easy to do business with.

What You'll Do

Training Needs Analysis & Instructional Design

Partner with leaders, subject matter experts, and OD team members to identify learning needs, clarify desired outcomes, and determine appropriate learning solutions.
Apply instructional design and adult learning principles to develop learning experiences from needs analysis through design, development, delivery, reinforcement, and evaluation.
Translate technical, business, and organizational knowledge into engaging and accessible learning experiences.
Design and develop learning across multiple modalities, including instructor-led training, virtual learning, eLearning, microlearning, videos, job aids, and other performance-support resources.
Proactively identify opportunities to improve, streamline, or scale learning programs and processes.

Onboarding Program

Own the end-to-end execution and continuous improvement of RF-SMART’s onboarding programs, including Foundations and Smart Start.
Coordinate schedules, presenters, hiring managers, communications, materials, enrollment, logistics, and learning technology required for successful program delivery.
Facilitate select onboarding and team member learning sessions.
Monitor program quality, participation, learner feedback, and outcomes and recommend improvements that strengthen the new-hire experience.
Ensure onboarding creates a welcoming and engaging experience that connects new team members with RF-SMART’s business, culture, values, and expectations.

Learning Management System (LMS) & Learning Technology

Serve as the organization’s LMS owner, administrator, and super user, managing content, assignments, learning paths, user support, reporting, system configuration, and ongoing optimization.
Maintain an organized, accessible, and engaging learning environment that enables team members to easily find relevant development resources.
Drive adoption and effective use of the LMS and other approved learning technologies.
Analyze LMS participation, completion, usage, and learner data to identify trends and improvement opportunities.
Identify and recommend opportunities to leverage technology, automation, and improved processes to make learning more scalable and efficient.
Serve as the primary internal resource for learning-related systems and tools.

Career Growth & Team Member Development

Own the ongoing implementation, maintenance, promotion, and continuous improvement of the Career Growth Framework (CGF) and associated learning resources.