# VP, Customer Success at Reltio

> United States · Director+ · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Areltio%3A6199623004 (read 2026-11-14).

## Facts (observed)

- Company: [Reltio](https://alderhq.app/companies/reltio)
- Location text: New York, New Jersey, Massachusetts, Pennsylvania, Washington DC, North Carolina, Florida, Georgia; United States
- Where it can be done from (inferred): United States (evidence: "Location: New York, New Jersey, Massachusetts, Pennsylvania, Washington DC, North Carolina")
- Posted: 2026-09-18 (57 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-12
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/reltio/jobs/6199623004

## Pay and sponsorship

- Posted pay: $245k–$300k per year (from the listing's pay field)
- Market band for similar posted roles (New York, n 1281): p25 $155k, median $198k, p75 $240k
- H-1B filings at this company for similar roles, FY26: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))

## Description (the employer's text)

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

### Job Summary

The Vice President of Customer Success is responsible for ensuring Reltio customers achieve measurable business outcomes from their investment in Reltio’s cloud-native Context Intelligence AI ready data foundation. This leader will drive value realization and customer adoption of trusted, governed, and connected data as a foundation for operational systems, analytics, and AI.

Reltio’s customers are large, complex enterprises undergoing data transformation initiatives across domains such as Customer, Product, Supplier, and multi-domain data unification. Success in this role requires a deep understanding of enterprise data ecosystems, governance maturity, and cross-functional business value realization.

The VP of Customer Success will build and scale a global organization that ensures customers not only deploy Reltio successfully, but operationalize it as a mission-critical data platform—driving improved data quality, reduced operational friction, faster time to insight, and enablement of AI-driven use cases.

This role owns Gross Revenue Retention (GRR), customer adoption, expansion, and advocacy, and serves as the executive voice of the customer across Product, Engineering, and Go-To-Market teams.

### Job Duties and Responsibilities

- Lead a world-class Customer Success organization capable of supporting Reltio’s growth ambitions which include increased renewal rates and reduced churn
- Accelerate the expansion of our footprint within accounts through cross-sell and upsell
- Improve overall lifetime value through higher product adoption, customer satisfaction and overall health scores
- Accelerate new business growth through greater advocacy and customer reference-ability
- Define and operationalize a value realization framework tied to measurable customer outcomes
- Ensure customers successfully adopt Reltio as a system of record as the foundation for AI driven functions across enterprise data ecosystems
- Define the right structure and account alignment to enable CSMs to be subject matter expertise in support of customers’ business outcomes
- Define and operationalize a value realization framework tied to measurable customer outcomes

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Areltio%3A6199623004 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.