At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary

The Senior Technical Trainer delivers high-quality, high-impact instructor-led and blended learning experiences to customers, implementation partners, and internal teams across classroom, virtual, and online modalities. This role owns the full training lifecycle; from designing and developing engaging course content to facilitating live sessions, managing the classroom experience, and continuously improving programs based on CSAT, NPS, and other performance data. The Senior Technical Trainer partners closely with internal subject matter experts, Product, and Go-To-Market teams to ensure all audiences are equipped to successfully implement and use the Reltio platform, while also supporting certification programs, LMS course management, and other training operations as needed. This is a self-directed, high-visibility role suited to someone who can translate complex technical concepts into clear, effective learning experiences for audiences with varying levels of technical knowledge

Job Duties and Responsibilities

Deliver instructor-led and blended learning (classroom and remote) technical training to customer teams, implementation partners, and platform end-users, including workshops and technical bootcamps with high CSAT and NPS scores.
Deliver classroom learning experiences, labs, discussions, Q&A sessions, in live onsite or virtual classes that engage employees, customers, and partners.
Own the classroom experience, managing delivery and break timing and pacing, while adhering to the published event time and overall agenda.
Manage student activities, communications, student support items; including proctoring live exam sessions, reviewing AI proctored exams, grading student assignments, and managing Training service tickets opened by students.
Own design, development, and publishing of engaging course content and learning activities, for ILT, online, and virtual modalities, including continuous evaluation and improvement cycles.
Partner with internal subject matter experts to continuously learn, guide, and deliver the highest quality training.
Proactively implement training course CSAT and NPS evaluations, collect metrics, and strategize on training program improvements.