This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week.

Our AI Voice & Telephony Engineering Team builds the systems that power intelligent conversations, using AI to create natural, human-like interactions at scale. We’re building voice experiences that connect customers to the right solutions faster and more effectively. As a Software Engineer, you’ll build and maintain scalable, cloud-based services that enable real-time voice interactions across our platform. You’ll work with engineers, product managers, and data scientists to bring conversational AI into production.

What You’ll Do

Own end-to-end delivery of features, from technical design and implementation through testing, deployment, and monitoring.
Build and maintain services that power call routing, speech processing, and AI-driven conversations using Twilio, AWS, Azure, and internal APIs.
Work with product, data science, and other engineering teams to deliver AI-powered voice experiences.
Contribute to architectural decisions and system design.
Build solutions that are scalable, secure, and maintainable.
Improve system performance, latency, and reliability across a distributed, event-driven stack.
Participate in code reviews to maintain high standards and share knowledge.
Improve tooling, automate repetitive work, and contribute to shared development practices.
Participate in on-call rotations and troubleshoot production issues to keep services running reliably.

What We’re Looking For

3+ years of professional software engineering experience.
Experience with Twilio Voice, Programmable Voice APIs, or similar voice/IVR platforms.
Experience integrating speech recognition, text-to-speech, or LLM-based conversational AI.
Languages: Strong proficiency in Python and TypeScript/Node.js.
Cloud Infrastructure: Experience building and operating services in AWS, such as Lambda, DynamoDB, S3, CloudWatch, or ECS/Fargate.
APIs: Experience building RESTful APIs and working with event-driven systems.
CI/CD: Experience with CI/CD pipelines, such as GitHub Actions, CircleCI, or similar.
Testing: Experience writing automated tests, including unit and integration tests.
Observability: Familiarity with monitoring and observability tools such as Datadog, New Relic, or OpenTelemetry.
Databases: Familiarity with relational databases and a working knowledge of SQL.
Strong analytical and problem-solving skills.
Clear communication skills and experience collaborating across teams.

Nice to Have

Familiarity with frameworks for building real-time voice and multimodal conversational AI agents, such as Pipecat, or LiveKit.
Experience with WebSockets or messaging technologies such as SNS/SQS, Kafka, or Redis Streams.
Understanding of serverless architectures.
Experience with infrastructure-as-code tools such as Terraform or AWS CDK.
Experience with load testing.

Compensation

Total Cash Compensation Range: $80,000 - 120,000 per year

Actual compensation varies based on location, experience, and qualifications.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.