In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

Saving lives depends on the right information reaching the right people at the right moment. RapidSOS builds the technology that makes that possible, and people around the world are joining a mission-driven, ambitious and inclusive team to do that work. Four values guide how we work: purpose over pride, trust & safety, pioneering, urgency. Together they support a culture where people innovate, collaborate, grow and, above all, make an impact.

RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for emergency response. It pairs AI with human expertise to turn data from the world’s largest Safety Network into life-saving intelligence. The network includes more than 730 million connected devices and more than 325 global technology companies. That intelligence reaches more than 23,600 federal, state and local agencies, serving 1.2 million first responders. RapidSOS has supported more than 1.1 billion emergencies in 16 countries. That experience informs RapidSOS Harmony AI, the first purpose-built AI for public safety, designed to save critical time by detecting emergencies, unifying real-time data and video, and coordinating a faster response. Learn more at www.RapidSOS.com.

What this role is about

As our Senior People & Culture Business Partner, you will work closely with the leaders of our Business Units to build the teams, leadership capability, and organizational effectiveness needed to achieve their business goals.

This is a strategic, hands-on role requiring a deep understanding of the business, its priorities, and challenges. You will be a trusted advisor and constructive challenger, using your business understanding, people expertise, and sound judgment to influence decisions about how we organize, lead, develop, and support our people.

A key measure of success will be the capability of the leaders you support. You will help leaders confidently own their people responsibilities, make thoughtful decisions, and build high-performing teams through practical advice, coaching, and strong People & Culture frameworks.

The role reports to the VP, People & Culture and works closely with Talent Acquisition, People Operations & Total Rewards, Organizational Capability, Finance, and Legal. As RapidSOS becomes increasingly AI-native, you will also help rethink how we work, using AI and technology to simplify routine activities and create more capacity for meaningful business partnership.

What you will do

Strategic Business Partnership

Build trusted relationships with Business Unit leaders, developing a deep understanding of their strategies, business performance, priorities, and challenges.
Translate business priorities into practical people and organizational plans, proactively identifying workforce, leadership, and capability needs.
Act as a strategic advisor and constructive challenger, helping leaders navigate complex decisions and take accountability for outcomes.
Use workforce data and business insights to identify risks, challenge assumptions, and recommend improvements to organizational effectiveness.

Organization Design & Workforce Planning

Translate EOS business plans and priorities into workforce and organizational requirements, identifying the talent, capabilities, and structures needed to deliver them.
Partner with leaders on workforce planning and organization design, including future capacity, critical roles, capability gaps, accountabilities, decision rights, and spans of control.
Guide role scoping, job leveling, job descriptions, and headcount requests in partnership with Talent Acquisition and People Operations & Total Rewards.
Advise on compensation decisions, including offers, promotions, pay adjustments, and reviews, ensuring recommendations reflect performance, market data, internal equity, and established Total Rewards frameworks.
Guide leaders through organizational change, ensuring people impacts are understood and transitions are managed effectively.