# Service Integration Lead (SIAM) — Federal Health IT at Rackner

> Remote · United States · Staff · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Arackner%3A4752436005 (read 2026-11-10).

## Facts (observed)

- Company: [Rackner](https://alderhq.app/companies/rackner)
- Location text: Remote — United States; DHA
- Where it can be done from (inferred): Remote · United States (evidence: "Location: Remote — United States; DHA")
- Posted: 2026-11-07 (3 days ago)
- First seen by alder: 2026-11-09 · last verified: 2026-11-09
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/rackner/jobs/4752436005

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 2593): p25 $139k, median $177k, p75 $218k

## Description (the employer's text)

### Service Integration Lead (SIAM) — Federal Health IT

Location: Remote — United States

Security Clearance: Active Secret required

Connect Services. Strengthen Mission Delivery.

Rackner is seeking an experienced Service Integration Lead to support IT service delivery for a federal health mission.

In this role, you'll help bring multiple service providers together under a consistent service management framework. From establishing clear responsibilities and escalation paths to guiding IT service management processes, your work will strengthen accountability and coordination across a complex environment.

You'll have meaningful ownership of service integration practices while collaborating with customer stakeholders, technical teams, and program leadership to improve how services are managed and delivered.

### What You'll Do

- Lead service integration activities across multiple IT service providers, including the enterprise service desk, technical support teams, and vendors.
- Develop and maintain the Integrated Service Management Plan, responsibility assignment matrix (RACI), and service interface agreements.
- Establish clear case ownership, escalation paths, and handoff responsibilities across service teams.
- Lead the team's participation in customer service-integration forums and maintain records of key decisions and issues.
- Own ServiceNow process design for incident, request, and change management, including approval of service routing and handling rules.
- Work with service providers and operational teams to support consistent service management practices.
- Lead monthly service reviews in collaboration with the Program Manager.
### Required Qualifications

- ITIL 4 Managing Professional designation or SIAM Professional certification.
- 8+ years of professional IT service management experience.
- At least 3 years of experience in a multi-supplier Service Integration and Management (SIAM) role.
- Active U.S. Government Secret security clearance.
### Preferred Qualifications

- Supporting Defense Health Agency (DHA) or Department of Defense (DoD) enterprise service desk operations.
- Owning ServiceNow-supported IT service management processes.
### Why Rackner

At Rackner, you'll contribute to technology and services that support important federal missions.

Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.

### Benefits & Perks

Rackner is committed to supporting the growth, development, and well-being of our team members. Our benefits and perks include:

- Company-supported professional certifications aligned with program work.
- Professional development and career growth opportunities.
- 401(k) with 100% company match up to 6%.
- Medical, dental, vision, life, and disability coverage.
- Generous paid time off and company holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay schedule and team events.
### Work Arrangement

This position is remote within the United States and requires an active Secret clearance.

### Equal Opportunity

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Arackner%3A4752436005 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.