# Information Technology & Solutions (IT&S) Operations Manager at Proconex

> United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aproconex%3A6236764004 (read 2026-11-05).

## Facts (observed)

- Company: [Proconex](https://alderhq.app/companies/proconex)
- Location text: Royersford, Pennsylvania, United States; Headquarters
- Where it can be done from (inferred): United States (evidence: "Location: Royersford, Pennsylvania, United States; Headquarters")
- Posted: 2026-10-27 (9 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/proconex/jobs/6236764004

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 6389): p25 $80k, median $134k, p75 $171k

## Description (the employer's text)

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

### Job Overview

The Information Technology & Solutions (IT&S) Operations Manager is a key technology leader responsible for delivering the secure, reliable, and scalable systems that enable Proconex to operate, grow, and serve its customers. Leading the Infrastructure & Security and Employee Technology & Support teams, this role oversees the day-to-day operation of enterprise technology services while driving continuous improvement across infrastructure, cybersecurity, service delivery, and end-user support.

Working closely with business and technology leaders, the IT&S Operations Manager balances strategic priorities with operational execution, ensuring technology services not only meet business needs but continuously evolve to support future growth. This role is instrumental in building high-performing teams, enhancing the employee technology experience, strengthening cybersecurity, and modernizing IT operations through automation, standardization, and data-driven decision making.

### Key Responsibilities

### IT Operations & Service Delivery

- Lead daily IT operations to ensure the availability, performance, security, and reliability of technology services.
- Establish operational priorities and allocate resources across infrastructure, cybersecurity, and support functions.
- Manage incidents, escalations, technology changes, maintenance activities, and operational initiatives.
- Own IT service delivery processes, service-level performance, and the end-user technology experience.
- Monitor operational metrics, support trends, and user feedback to drive continuous improvement.
- Develop and maintain operational procedures, standards, and best practices.
### Team Leadership

- Lead, coach, and develop Infrastructure, Service Delivery, and IT Support team members.
- Conduct performance management, career development, workforce planning, and capacity management activities.
- Foster a culture of accountability, collaboration, customer service, innovation, and continuous improvement.
- Promote knowledge sharing, cross-training, and professional development across the IT&S organization.
### Infrastructure & Security

- Provide operational oversight of network, server, cloud, storage, collaboration, and endpoint environments.
- Partner with technical leads to maintain secure, resilient, and scalable technology platforms.
- Support cybersecurity initiatives, including vulnerability management, patching, identity and access management, security monitoring, and compliance efforts.
- Oversee backup, disaster recovery, business continuity, and technology lifecycle planning.
- Ensure infrastructure and operational practices align with security standards, governance requirements, and risk management objectives.
### Vendor & Operational Management

- Manage technology vendors, service providers, and strategic technology partners.
- Support budget planning, resource forecasting, and technology investment decisions.
- Identify opportunities for cost optimization, process standardization, automation, and service improvement.
- Develop and maintain operational dashboards, KPI reporting, and performance reviews to improve service quality and organizational effectiveness.
### Basic Qualifications

- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or equivalent experience
- 5+ years of progressive experience in IT operations, infrastructure, service delivery, or technical support environments.
- 3+ years of experience leading IT teams, technical operations, or service delivery functions.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aproconex%3A6236764004 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.