# Customer Service Representative (English) at Primexbt

> Remote · region unclear · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aprimexbt%3A5000283101 (read 2026-11-11).

## Facts (observed)

- Company: [Primexbt](https://alderhq.app/companies/primexbt)
- Location text: Remote; Remote
- Where it can be done from (inferred): Remote · region unclear (evidence: "Remote role open worldwide")
- Posted: 2026-10-08 (34 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.eu.greenhouse.io/primexbt/jobs/5000283101

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### How you are going to make an impact 🛠

- Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
- Work together with various departments to address complex problems and escalate issues when necessary.
- Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.
- Record and document repetitive issues to contribute to process improvement.
- Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
- Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
- Identify and execute initiatives to improve the overall customer experience.
### Discover your Fit 🪄

- Experience in fintech (forex/crypto).
- 1+ years of online customer support experience.
- Excellent written and oral English.
- Excellent interpersonal and communication skills.
- Ability to manage or navigate stressful situations.
- Experienced with using customer service software, tools and databases
### Conditions of work

Shifts are 2/2 4am-4pm GMT

### We are ready to provide for you

- 100% remote job at any place you wish
- Competitive salary based on your experience
- Opportunity to work in international and cross-functional team with challenging and in-demand product
- Performance-based bonus every quarter based on your results
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts
### ! Please provide cv in English !

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aprimexbt%3A5000283101 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.