# Global Technology Services Engineer at Point72

> United Kingdom · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Apoint72%3A8555522002 (read 2026-11-05).

## Facts (observed)

- Company: [Point72](https://alderhq.app/companies/point72)
- Location text: London, UK; UK
- Where it can be done from (inferred): United Kingdom (evidence: "Location: London, UK; UK")
- Posted: 2026-05-29 (160 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://boards.greenhouse.io/point72/jobs/8555522002?gh_jid=8555522002

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (London, n 62): p25 £87k, median £122k, p75 £159k
- H-1B filings at this company for similar roles, FY26: 27, median offered wage $220k ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))

## Description (the employer's text)

### A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

As a Global Technology Service Engineer, you will serve as a primary point of contact for global technology support requests. You will diagnose and resolve technical issues across end-user computing platforms, enterprise applications, and collaboration tools while delivering professional, high-quality support experience. Engineers in this role are expected to operate with strong technical judgment, resolve issues beyond basic troubleshooting, and contribute to the continuous improvement of our support operations.

### What you’ll do

- Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees.
- Diagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.
- Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.
- Deliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.
- Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.
- Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.
- Participate in structured shift handovers and support follow‑the‑sun operational coverage.
- Identify opportunities for automation, self‑service enhancements, process improvements, and overall service optimization.
- Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure.
- Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline.
### What’s required

- 3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‑volume environments.
- Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.
- Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‑aligned operations, and knowledge management practices.
- Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.
- Professionalism, composure, and adaptability in fast‑paced environments with global user populations.
- Experience supporting financial services environments, including exposure to trading or market‑data platforms (e.g., Bloomberg).
- Bachelor’s degree in computer science or related discipline, or equivalent practical experience.
- Flexibility to work in a 24x7 rotational shift model and willingness to operate in‑office five days per week.
- Strong analytical troubleshooting and root‑cause identification skills with high attention to detail and documentation quality.
- Relevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).
- Commitment to the highest ethical standards
### We take care of our people

We invest in our people, their careers, their health, and their wellbeing. When you work here, we provide:

- Private Medical and Dental Insurances
- Generous parental and family leave policies
- Volunteer opportunities
- Support for employee-led affinity groups representing women, people of colour and the LGBQT+ community

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Apoint72%3A8555522002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.