# Deputy Program Support Manager at PBG

> Onsite · United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Apbgconsultingllc%3A4705371006 (read 2026-11-12).

## Facts (observed)

- Company: [PBG](https://alderhq.app/companies/pbg)
- Location text: Washington DC (Onsite); Washington DC (Onsite)
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Washington DC (Onsite); Washington DC (Onsite)")
- Posted: 2026-08-14 (90 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://pbgtech.com/about/careers/jobs/?gh_jid=4705371006

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Washington DC, n 264): p25 $100k, median $135k, p75 $165k

## Description (the employer's text)

PBG delivers mission-focused solutions that eliminate inefficiency and power transformation for federal agencies requiring agility, security, and impact.

Location: Washington, DC

Clearance/Screening Requirements: Candidates must be U.S. Citizens, possess or be able to obtain the required SECRET security clearance.

### Position Summary

PBG’s McLean, VA office is seeking a senior operations and workforce-management professional to serve as Deputy Program Support Manager. This role will support the Contract Program Support Manager in directing day-to-day performance, staffing continuity, quality, reporting, security, and issue resolution across a large on-site workforce. The Deputy Program Support Manager must be prepared to maintain management continuity, coordinate multiple operational teams, and convert performance data and customer priorities into timely actions.

### Key Responsibilities

The Deputy Program Support Manager shall be responsible for the following:

- Act for the Contract Program Support Manager when delegated or during absences and maintain continuity of management authority.
- Coordinate daily operations across teams, offices, workstreams, and labor categories.
- Track staffing levels, vacancies, attendance, schedules, overtime requests, training, onboarding, and employee performance.
- Lead operational meetings, action-item tracking, issue escalation, corrective actions, and follow-through.
- Monitor productivity, accuracy, timeliness, backlog, customer service, and quality metrics and recommend improvements.
- Support preparation of management plans, monthly reports, briefings, staffing forecasts, risk registers, and contract deliverables.
- Coordinate with Team Leaders to balance workload, maintain coverage, and address performance or conduct concerns.
- Enforce Privacy Act, PII, internal control, standards-of-conduct, physical-security, and information-security requirements.
- Support recruiting, retention, succession planning, cross-training, knowledge transfer, and replacement readiness.
- Assist with transition, surge, additional operational support, and authorized overtime planning.
### Minimum Qualifications

- Bachelor’s degree.
- Six (6) years of progressive management experience in a high-volume production or office environment.
- Three (3) years managing a team comparable in size and scope to the Headquarters personnel assigned.
- Three (3) years of managing a seasonal or temporary workforce.
- Three (3) years of experience using Microsoft Word, PowerPoint, Excel, and Outlook.
- Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use.
- Knowledge and expertise in personnel management, with excellent oral and written communication skills.
- Advanced proficiency in Microsoft Office applications.
- Ability to prioritize workload for large teams and demonstrate excellent organizational skills.
- Ability to interpret and apply regulatory material.
- Ability to perform the duties of any Records Support Associate.
- Must be bondable if performing cashier closeout functions.
- Ability to work on-site in Washington, DC and sustain long-term availability.
- Ability to lift and transport up to 45 pounds.
- Proposal-ready resume with complete month/year dates that clearly substantiates every mandatory qualification.
### Highly Valued Qualifications

- Prior experience supporting the Department of State, identity services, records operations, fraud support, or high-volume citizen-service programs.
- PMP, Lean Six Sigma, quality, workforce management, or related certification.
- Advanced degree in management, public administration, business, or related discipline.
- Experience managing Service Contract Act-covered or multi-site federal workforces and rapid staffing fluctuations.
#WHYPBG

We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promote team work and inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Apbgconsultingllc%3A4705371006 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.