# Account Manager - Boston at PagerDuty > Remote · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Apagerduty%3A6186857004 (read 2026-11-06). ## Facts (observed) - Company: [PagerDuty](https://alderhq.app/companies/pagerduty) - Location text: Remote (USA - Boston, MA); Remote (USA) - Where it can be done from (inferred): Remote · United States (evidence: "Remote role open worldwide") - Posted: 2026-09-16 (51 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/pagerduty/jobs/6186857004 ## Pay and sponsorship - Posted pay: $105k–$127k per year (from the description) - Market band for similar posted roles (Boston, n 561): p25 $70k, median $102k, p75 $158k - Licensed UK sponsor: registered as "PagerDuty Limited" (checked 2026-11-03, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers)) ## Description (the employer's text) PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights. ### KEY RESPONSIBILITIES - Own a portfolio of existing customers to ensure adoption, value realization, and retention. - Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. - Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management. - Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early. - Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes. - Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption. ### BASIC QUALIFICATIONS - 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals. - 4+ years of proven success managing renewals and growth within a SaaS environment. - Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker. - Bachelor’s degree or equivalent experience. ### PREFERRED QUALIFICATIONS - Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts. - Prior enterprise sales expertise leveraging MEDDPICC & Value Selling. - Experience working with enterprise software customers or in a DevOps environment. - Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight. - Proven history of achieving revenue and retention goals through consultative account management. - Self-starter with strong collaboration, negotiation, and problem-solving skills. The base salary range for this position is $105,000.00 - $126,500.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. ### Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Apagerduty%3A6186857004 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.