PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

Senior Sales Finance Manager

PagerDuty | Strategic Finance

About the Team

Strategic Finance provides the analytical rigor and data-driven insight that drives decisions across PagerDuty. The team's purpose is to help PagerDuty develop and achieve its short and long-term financial goals, and to inform, articulate, and shape the company's growth trajectory - from how we forecast the business to how we tell that story internally and externally.

About the Role

PagerDuty is looking for a Senior Manager to serve as the primary finance business partner for our go-to-market organization. You will own the analytical backbone of how we plan, forecast, and measure our sales engine - this includes ARR and revenue forecasting, expense management, variance analysis and headcount planning.

This is a high-visibility role. Your work will directly inform CRO and CFO decision-making, quarterly guidance inputs, and board-level reporting. We are looking for someone who is highly analytical and strategic, and who can move seamlessly between the granular details of a forecast model and the big-picture "so what" for leadership. We are actively building an AI-first finance function and expect this role to lead by example and modernize how work gets done.

What You'll Do

Act as a strategic partner to the sales leadership team. Leverage deep financial knowledge to provide expert guidance, actionable insights, and recommendations on financial strategy, investments, and resource allocation to support company growth.
Own the GTM operating model. Build and maintain pipeline, retention and ARR forecasts; drive weekly forecast cadence with sales leadership and reconcile bottoms-up views against top-down targets. Pressure test gross and net retention assumptions through cohort analysis and renewal pipeline health. Translate ARR forecasts into revenue forecasts using a revenue waterfall.
Drive annual planning cycles. Lead the sales finance workstream in annual planning and quarterly forecasting, including S&M expense-to-revenue targets, productivity assumptions, and scenario modeling.
Own expense management. Provide variance analysis for the sales organization, highlighting risks and opportunities.
Support Sales Compensation. Partner with Sales Operations, Revenue Operations and Accounting to manage headcount, capacity planning and commission design, aligning to the broader go-to-market strategy.
Elevate tooling. Build durable, self-serve reporting (dashboards, models and AI-assisted workflows) that reduce manual cycles and raise the altitude of the team's work.
Communicate at executive level. Prepare crisp analyses and materials for the CRO, CFO, CEO, and Board; translate complex data into clear decisions.

What We're Looking For

6–10+ years of progressive finance experience, with at least 3 years in FP&A or sales/GTM finance at a SaaS or subscription software company; public-company experience strongly preferred
Strong financial modeling skills
Strong SQL skills; comfortable pulling and validating your own data
Deep fluency in SaaS metrics
Experience with pricing/packaging transitions, consumption models, or usage-based revenue a strong plus
Solid grounding in core accounting concepts and revenue waterfall mechanics
Demonstrated experience partnering cross-functionally
Strong executive presence - comfortable challenging assumptions while maintaining trusted relationships