# Owner Experience Agent at Pacaso > United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Apacaso%3A5826328004 (read 2026-11-11). ## Facts (observed) - Company: [Pacaso](https://alderhq.app/companies/pacaso) - Location text: East Coast, United States - Where it can be done from (inferred): United States (evidence: "Location: East Coast, United States") - Posted: 2026-03-12 (243 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-08 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/pacaso/jobs/5826328004 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United States, n 34976): p25 $55k, median $85k, p75 $140k - Licensed UK sponsor: registered as "Pacaso Limited" (checked 2026-11-09, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers)) ## Description (the employer's text) ### About Pacaso Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. We've reimagined the second home category — pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle. Since launch, Pacaso has facilitated more than $1.2 billion in gross real estate transactions and service fees across 40+ destinations in the U.S., Mexico, and Europe — including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently Florence, Milan, and Rome. We've raised over $300 million in cumulative equity funding, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker PCSO as we build toward a public listing. Our work has been featured in The New York Times, The Wall Street Journal, Fortune, Forbes, CNBC, Bloomberg, and others. ### Recognition We're a Certified Great Place to Work and have been honored for both our culture and our category-defining work: - No. 5, Forbes America's Best Startup Employers (2026) — our second consecutive Top 10 ranking - Newsweek's America's Greatest Startup Workplaces (2025) - Winner, 2025 Inman Best of Proptech Awards — Consumer Experience & Marketplace Innovation - Fortune & Great Place To Work Best Workplaces in Real Estate (2024) - Best Workplace in the Bay Area™ (2023) - LinkedIn Top Startup (2022) · Glassdoor Best Places to Work, #6 (2022) ### Owner Experience Agent The Owner Experience Agent is the front line of the Pacaso owner journey, delivering high-touch, concierge-level service across phone, email, chat, text, and AI-supported channels. Operating within a 24/7 support environment, this role supports approximately 2,000 owners and serves as the first point of contact for all inquiries, issues, and stay-related needs. Agents diagnose concerns, resolve the majority remotely, and coordinate cross-functionally when necessary — maintaining full ownership through resolution. ### Core Responsibilities Owner Relationship Management & Case Ownership - Serve as the primary point of contact for all owner inquiries - Deliver empathetic, confident, and personalized service aligned with Pacaso’s luxury standards - Take end-to-end ownership of cases, ensuring clear communication and resolution - Maintain detailed documentation of owner preferences, history, and case notes to ensure seamless continuity across shifts - Build trusted, long-term relationships through proactive updates and consistent follow-through Issue Resolution & Stay Support - Troubleshoot home systems and operational issues using playbooks and home-specific knowledge - Resolve the majority of issues without escalation - Partner with downstream teams (Asset Management, Accounting, Legal, Experience Managers, etc.) when needed, maintaining accountability for outcomes - Provide real-time support during owner stays, including urgent maintenance, housekeeping coordination, access needs, and concierge-style requests - Remain calm and solution-oriented during high-pressure in-stay situations Operating Standards - Meet or exceed service-level expectations for responsiveness, resolution time, and owner satisfaction - Participate in 24/7 shift coverage, including weekends, holidays, and on-call rotations - Contribute to continuous improvement of workflows, playbooks, and service standards - Uphold Pacaso’s luxury brand standards in every interaction ### Qualifications - 3–5+ years of experience in hospitality, luxury property management, concierge services, or high-end customer support - Experience supporting high-value clients or owners with elevated expectations - Strong troubleshooting and critical-thinking skills - Calm, professional presence under pressure - Excellent written and verbal communication skills - Comfortable working in a 24/7 support environment (shift work) ### Working Hours Hours (Two schedule options to choose from) after training. Some flexibility will be required based on coverage needs. - Option 1: - Monday - 8am ET - 7pm ET --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Apacaso%3A5826328004 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.