# Customer Support Supervisor (Hybrid) at OpenTable > Mexico · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aopentable%3A8887454002 (read 2026-11-05). ## Facts (observed) - Company: [OpenTable](https://alderhq.app/companies/opentable) - Location text: Mexico City, Mexico; Mexico City Office - Where it can be done from (inferred): Mexico (evidence: "Location: Mexico City, Mexico; Mexico City Office") - Posted: 2026-10-14 (22 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/opentable/jobs/8887454002 - Skills listed (inferred): Swift/iOS ## Pay and sponsorship - Posted pay: not posted - H-1B filings at this company for similar roles, FY26: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance)) ## Description (the employer's text) With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. ### About the Job As a Customer Support Supervisor, you will lead and empower a dedicated team of Customer Support Representatives to deliver exceptional service across OpenTable's global restaurant and diner network. You will drive operational excellence, foster team development, and champion customer advocacy in a collaborative, fast-paced environment. By partnering closely with peers across the business, you will elevate support quality and ensure our partners and diners receive seamless hospitality solutions. ### Responsibilities - Build, coach, and develop a high-performing team of Customer Support Representatives to achieve operational and service quality targets. - Foster a collaborative and inclusive team environment centered on continuous learning, performance development, and accountability. - Communicate effectively and facilitate engaging presentations to diverse internal and external audiences. - Partner with cross-functional peers to identify, establish, and implement standard support methodologies and best practices. - Navigate challenging performance conversations constructively while maintaining a supportive and positive team atmosphere. - Manage team schedules and resources flexibly to support evolving business and customer needs. ### Minimum Qualifications - 2+ years of supervisory experience in a call center or customer support environment. - Proven track record of building, leading, and motivating support teams. - Strong analytical thinking and behavioral problem-solving abilities. - Foundational knowledge of computer and home networking concepts, including operating systems, web browsers, routers, and modems. - Demonstrated ability to manage time effectively and handle multiple priorities simultaneously. ### Preferred Qualifications - Working knowledge of current Microsoft Windows operating systems (client and server platforms). - Proficiency with iOS and Apple hardware environments. - Hands-on experience using modern support desk tools, such as Salesforce, Customer Communities, and live chat platforms. - Exceptional interpersonal and active listening skills with a strong dedication to customer advocacy. - Excellent written and verbal communication skills across formal and informal channels. ### Benefits and Perks - Work from (almost) anywhere for up to 20 days per year - Focus on mental health and well-being: - Company-paid therapy sessions through SpringHealth - Company-paid subscription to Headspace - Paid parental leave - Generous paid vacation + time off for your birthday - Paid volunteer time - Focus on your career growth: - Development Dollars - Leadership development - Access to thousands of on-demand e-learnings - Travel Discounts - Employee Resource Groups - Christmas Bonus - 30 days - 20 days of paid time off a year - 25% vacation premium - Private health, dental, and life insurance - Monthly social events and happy hours The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility. ### Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aopentable%3A8887454002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.