# Key Account Manager at OpenTable

> United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aopentable%3A8869332002 (read 2026-11-03).

## Facts (observed)

- Company: [OpenTable](https://alderhq.app/companies/opentable)
- Location text: New York, NY; New York Office
- Where it can be done from (inferred): United States (evidence: "Location: New York, NY; New York Office")
- Posted: 2026-10-07 (27 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-03
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/opentable/jobs/8869332002

## Pay and sponsorship

- Posted pay: not posted
- H-1B filings at this company for similar roles, FY26: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))

## Description (the employer's text)

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

### About the job

The Key Account Manager plays a crucial role in supporting a curated portfolio of strategically important, high-visibility restaurant partners. In this specialized role, you will apply a high-touch, tailored support model to protect and grow these valuable partnerships through exceptional customer care and thoughtful problem-solving. By acting as a trusted advisor and operational partner, you will ensure these influential restaurants maximize their value and achieve long-term success on the platform. You will also collaborate cross-functionally to champion bespoke operational needs and elevate the overall partner experience.

This position is based in New York City and requires regular local travel.

### Responsibilities

- Serve as a strategic advisor for a curated portfolio of critical accounts, developing customized retention and growth strategies aligned with each partner's operational goals.
- Establish a proactive account-management cadence, delivering customized business reviews and actionable recommendations based on data-driven insights.
- Act as an expert consultant on product solutions, conducting audits to optimize platform usage and supporting strategic partnership initiatives.
- Guide complex onboarding for new accounts and coordinate cross-functional support during high-priority launches and transitions.
- Translate partner feedback and field insights into actionable recommendations for internal stakeholders, serving as the structured voice of the customer.
- Drive operational excellence by maintaining accurate documentation, contributing to scalable workflows, and representing the brand professionally during market visits.
### Minimum Qualifications

- 3+ years of experience in account management, hospitality, restaurant operations, or a closely related field.
- Proven ability to build strong strategic relationships, provide consultative guidance, and communicate effectively with executive-level stakeholders.
- Demonstrated analytical skills with the ability to interpret data and metrics to identify trends, shape strategy, and measure impact.
- Excellent organizational, communication, and presentation skills suited for adapting messaging across various audiences.
- Must be based in New York City metro with the ability to travel domestically up to 60% for in-person customer meetings, territory mapping, and industry networking events.
### Preferred Qualifications

- Experience managing high-profile, high-touch, or complex multi-stakeholder accounts.
- Deep knowledge of hospitality culture, competitive market dynamics, and the operational workflows of influential restaurants.
- Familiarity with hospitality tools, customer relationship management (CRM) systems, and related platform capabilities.
- Proven success collaborating with cross-functional teams such as Sales, Marketing, Product, and Onboarding.
- Proficiency with enterprise software (e.g., Salesforce, Google Workspace) and comfort using modern workflow efficiency tools.
### Benefits and Perks

- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aopentable%3A8869332002 and the date you read it. Observed facts come from the employer's public job board; location reach, level, family and skills are inferences.