At OneStream, we're on a mission to empower every Finance organization and professional to exceed their potential. Our global teams span continents, cultures, and time zones, united by a shared purpose as we build the operating system for modern Finance and help organizations move with greater speed, clarity, and confidence.

That mission comes to life through our people. Behind every innovation, customer success, and milestone are talented people working together to make a difference. That's why we're looking for people who are bold enough to think big, authentic in how they lead and collaborate, curious about what's possible, and committed to delivering results.

Want a closer look before you apply? Explore our Careers site to learn more about our people, culture, and benefits.

Summary

The SysOps Engineer position focuses on the operations and high availability of our customer environments, including but not limited to provisioning, maintaining, performance monitoring/management, and disaster recovery. This role also serves as a technical escalation point for customer support requests. In this role, you are expected to prioritize uptime, security, and performance of the customer environments over all other activities. You also must be able to work well individually as well as part of a team to ensure tasks are managed efficiently, enabling seamless integration of operations throughout various locations and time zones. A blended passion for technology, knowledge growth, collaboration, and customer success is what makes a person successful in this role.

** This position will have a requirement to work weekends, so we have coverage for our global customer base. The shift would be Friday through Monday 7am-6pm ET. **

Primary Duties and Responsibilities

Deliver customer environment implementation and software configuration within 24 hours lead time.
Drive operational outcomes aligned to department SLA, cost, and automation targets.
Perform environment updates, migrations, and software upgrades.
Monitor customer environments using Azure Monitor, Log Analytics, and alerting systems to proactively detect and resolve availability issues.
Own day-to-day service reliability against defined SLOs by monitoring key operational metrics, responding to alerts, and contributing to availability targets.
Identify opportunities for automation and process improvement.
Participate in on-call rotation and respond to production incidents, performing root cause analysis, and implementing preventive measures.
Communicate effectively during incidents and contribute to post-incident reviews, including clear written summaries for internal and external stakeholders.
Identify and act on cost optimization opportunities in Azure, contributing to department FinOps and unit economic goals.
Deliver exceptional customer service and technical support, maintaining high satisfaction levels.

Secondary responsibilities:

Participate in service design discussions to ensure downstream operational processes are developed for service transition and enablement prior to deployment.
Update technical documentation, workflows, and knowledge base articles.
Identify areas of improvement in operational and security posture through trend analysis.
Execute changes necessary for maintaining compliance certification.
Provide support for internal infrastructure projects, ensuring seamless execution and integration.

Required Education and Experience

BS/BA in Computer Science, Engineering, or related field, or equivalent professional experience.
3-5 years cloud operations and infrastructure engineering experience.
Certifications: AZ-104 Azure Administrator or demonstrate equivalent Azure administration competency.
Experience with Microsoft Azure, AWS, or Google Cloud.
Experience with Microsoft Windows Server 2022, IIS, and Microsoft SQL Server.
Experience automating processes using PowerShell, Azure PowerShell Modules, REST APIs, Terraform, or ARM Templates.
Exposure to or experience with orchestration tools, such as Terraform, ArgoCD, Ansible, Kubernetes platforms, or Azure Pipelines.