# Customer Support at OneSpan

> Japan · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aonespan%3A7768212 (read 2026-11-11).

## Facts (observed)

- Company: [OneSpan](https://alderhq.app/companies/onespan)
- Location text: Tokyo; Tokyo
- Where it can be done from (inferred): Japan (evidence: "Location: Tokyo; Tokyo")
- Posted: 2026-07-30 (104 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://www.onespan.com/about/careers/job/7768212?gh_jid=7768212
- Skills listed (inferred): Java, C++

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Tokyo, n 5): p25 $27k, median $42k, p75 $130k

## Description (the employer's text)

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

OneSpan is looking for a Customer Support to join our team in Tokyo.

Responsibilities

• Provide first level customer support service to customers

• Investigate and understand problems faced by customers

• Troubleshoot and provide problem resolution if available

• Escalate problems to product specialist if necessary

• Provide timely update to customers on the ongoing troubleshooting status

Requirements

• Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent

• Minimum of 2 years working experience in information security software and in a customer support role

• Basic understanding of different mobile technologies, operating systems, cloud computing and others

• Working knowledge in programming languages such as C/C++, Java and REST

• Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage

• Excellent social skills and team player

#LI-LS1

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aonespan%3A7768212 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.