About OneSkin

#BeLimitless with OneSkin

Come redefine the future of aging with us. We're a longevity company. Everything we do, we do to help people age at the best version of themselves.

Our founding team is made up of 4 PhDs and entrepreneurial minds on a mission to transform the way we think about skin and aging. As the pioneers of skin health and longevity, we create science-based, clinically effective products to optimize skin and body health and provide support for people at every step of their “growing limitless” journey. Our longevity approach targets the root causes of aging using a proprietary peptide designed to decrease the accumulation of aged (senescent cells) in the skin -- and is the first product proven to reduce skin biological age in humans.

We never settle and continually challenge existing treatments and methodologies to advance the frontier of skin science. As we help our customers grow limitless, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for science, optimal health, and innovation.

We are limitless. It's our mantra. Our commitment to helping anybody and everybody committed to live life to the fullest regardless of their age.

About the Role

This Product Manager will take full ownership of retention: the subscriber experience, the platforms it runs on, and the roadmap that keeps both improving. You'll define the strategy, turn it into a roadmap you can execute against, and work across growth, data, product design, and our development agency to improve the overall customer experience including engagement, lifetime value, cancellation prevention, and renewal flows — all driving growth in Lifetime Value.

How we work

We define the problem before we define the solution. We resist the urge to rush into execution. When handed a goal, we map out uncertainties, leverage first-principle thinking to uncover the root cause, and design a plan tailored to solve the true problem.
We own both the outcome and the inputs. We thoroughly scope initiatives, ensuring work is properly sequenced to eliminate bottlenecks. Ownership doesn’t end at launch, we see every project through to rigorous monitoring and performance reporting.
We collaborate proactively, and often. We prioritize alignment. Cross-functional partners & stakeholders engage in active working sessions, not passive status meetings. We choose to solve complex problems together rather than go back and forth in Slack.
We document for transparency. We keep stakeholders and partners informed asynchronously by centralizing progress, context and key decisions to make it easy to track project momentum and business impact.
We value data over opinion: We analyze metrics and leverage the best available information to resolve debates, ground our strategies, and make confident calls
We match rigor to the stakes. We make swift decisions with the best insights at hand, recognizing information is not always perfect. We balance our evaluation depth with the importance of the outcome and keep moving.
We build systems for scale and success. We actively architect the foundations we need to succeed. When an important process, framework, or piece of documentation doesn't exist or is broken, we build it, and we build to scale.

How you make an impact

Own the post-purchase product experience: drive the retention program lifecycle and core operating systems including onboarding, subscription management, post-purchase education, and loyalty programs
Optimize early user experiences so new customers hit their "aha!" moment and realize core product value quickly.
Build features & experiences —like streaks, reminders, triggers, loyalty programs, or personalized re-engagement campaigns—that turn daily usage into a key part of the customer longevity routine.
Manage the subscriber account experience end to end: direct the digital product touchpoints that impact user LTV, mapping customer journeys to eliminate friction point and proactively mitigate churn