Ondaro is with you for what comes next.

Ondaro is currently seeking a Senior Business Process Consultant Facilitate customer workshops to establish functional business challenges, design business processes, or elicit the functional needs of the customer. As an Ondaro Business Process Consultant, you will produce and maintain detailed system documentation including design specs, maintenance, troubleshooting, deployment, technotes, and testing, etc.

. What you'll be Doing:

Create functional solutions that meet the needs of the customer
Disseminate work to project team
Facilitate workshops, training, and other customer-facing activities
You will support the overall business/project plan by contributing to the analysis of project deliverables; Problem analysis, and resolution at functional and strategic level
Lead and delegate to solve problems
Ensure alignment of client and project team expectations
Provide strategic impact and/or advice on engagements within their domain of expertise; act as technical product advocate
Evaluation of new features and produce comprehensive analysis and recommendations.
Design, develop, and implement ITIL processes
Collaborate and bring client's requirements to cross-domain integration/design sessions
Implement technology-specific best practices and standards
Research and evaluate alternative solutions and recommend the most efficient and cost-effective solutions
Propose data model, design changes to processes and products, exert significant latitude in determining objectives of an assignment
Translate stated requirements into functional and technical requirements
Review and refine designs for usability, review testing scenarios, and refine test cases to ensure application quality; Work with users to review test results to ensure they meet expected results.
Provide Quality Assurance of deliverables and methodology; Ensure consistency of experience, approach, and deliverables
Facilitates UAT sessions and UAT material creation
Plan, develop and deliver client training
Perform and participate in product roadmap planning

What You'll bring to the table

Bachelor's degree or equivalent preferred
One or more domain-relevant industry certifications at an entry to mid-tier level, e.g., ITIL 4 Foundation, ITIL 4 Managing Professional; SHRM-CP; ISC² CCSP, SSCP, CAP; NN/g UX
ServiceNow - ITAM experience
3+ years of experience on the ServiceNow platform
5+ years of experience working in a professional services organization or as a consultant
5+ years of experience capturing requirements
5+ years of professional IT experience
Experience interacting cross-functionally on matters that require coordination across different functions and collaborate well with other groups, voluntarily shares information
Experience with facilitating geographically separated customers and onshore/offshore teams
Strong communication skills, both written and verbal, with the ability to describe technical solutions in terms of the business
Subject matter expert and advanced individual contributor professional
Experience conducting highly complex work, unsupervised and with extensive latitude for independent judgment
Domain expertise within a specific business function
Practical experience with Agile methodologies/tools

Perks? Oh, yes.

Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people and support your continued education and career development.

We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Ondaro LLC, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn and YouTube!