Senior Manager, Operations

Field-Based | Full-Time | Greater Philadelphia Area, PA

Client-Facing Title: Associate Director of Operations | Internal Level: Senior Manager

Reports to: Regional Director of Operations

Who We Are

NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care.

What We Are Looking For

At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values:

Mission Always: Every choice is a chance to serve our customers and improve healthcare
Be a Pioneer: Take initiative, solve problems, and build what does not yet exist
Do the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution
Stronger Together: Own your role, collaborate deeply, and elevate the team

We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action.

About the Role

The Senior Manager, Operations owns the NuvemRx program for an assigned customer. This is a heavily

customer-facing role, and the person in it carries the client-facing title of Associate Director of Operations. You

are the customer’s primary NuvemRx contact and the person accountable for the partnership's results, and you

bring a patient-first mentality to operations.

This is a local role based in the greater Philadelphia area. You will live in the market, work on-site every week, and, in most cases, work out of the customer's location alongside their leadership team.

You own the program end-to-end: 340B optimization and program performance, customer engagement, and building pharmacy teams that run well without daily oversight. Pharmacy Managers across the assigned sites report directly to this role.

The work is a mix of planned initiatives and unplanned demand. In a given week you may be leading a capture-improvement project, launching a new service line, or turning around an ad-hoc customer request the same day.

This role reports to the Regional Director of Operations and partners closely with Customer Success, Clinical, Compliance, and Human Resources.

What You'll Do

Customer Engagement & Program Ownership

Serve as the primary point of contact and trusted advisor for customer leadership, including the C-suite, pharmacy leadership, and clinical stakeholders.
Office on site at the customer location and maintain a consistent weekly presence with their leadership and pharmacy teams.
Own overall program health, including performance against contractual commitments, issue resolution, and escalation management.
Respond to ad-hoc customer requests with urgency and follow-through, setting clear expectations on what will happen and by when, and then delivering.
Lead recurring business reviews, presenting performance results, gaps, and corrective action plans.
Identify and lead growth and improvement initiatives within the partnership, from scoping through execution to measured result.
Flag emerging customer needs early and come to the table with proposed solutions.

340B & Program Optimization

Own 340B program performance for the account, including prescription capture, contract pharmacy configuration, eligibility logic, and referral capture opportunities.
Analyze program data to find unrealized savings, then build and execute the plan to capture it in partnership with the customer.
Partner with the customer’s providers and clinics to strengthen referral pathways and prescription routing to NuvemRx-managed pharmacies.
Monitor formulary, payer, and contract dynamics affecting program economics, and adjust the operating plan accordingly.

Building High-Performing Pharmacy Teams

Directly manage, coach, and develop Pharmacy Managers, setting clear expectations, priorities, and accountability.
Build and retain strong pharmacist and technician teams through hiring, onboarding, development, and succession planning.